Medical Front Desk

3 weeks ago


Tempe, United States Recruiting Firm Full time
Job DescriptionJob Description

Are you a friendly face with a calming presence? Do you thrive in fast-paced environments and possess the empathy to navigate patient anxieties? We are seeking a compassionate and efficient Medical Front Desk rockstar to join our team and ensure a smooth patient experience from the very first hello.

In this role, you'll be the warm welcome and organizational backbone of our practice:

  • Greet patients with a smile and positive attitude, creating a comfortable and calming atmosphere.
  • Efficiently schedule appointments via phone, walk-in, and online platforms, managing patient inquiries.
  • Process patient check-in/out procedures, collecting co-pays, updating medical records, and ensuring accurate documentation and compliance with HIPAA regulations.
  • Triage patients and direct them to appropriate doctors or nurses, answering basic medical questions and providing clear instructions.
  • Manage the flow of patients and the reception area, maintaining a clean and organized environment.
  • Handle phone calls professionally, addressing patient concerns and relaying messages to providers efficiently.
  • Contribute to a positive and collaborative team environment, assisting colleagues and maintaining a helpful attitude.

To shine in this role, you'll need:

  • High school diploma or equivalent with excellent communication and interpersonal skills.
  • Previous experience in a medical setting preferred, but willingness to learn is highly valued.
  • Proficiency in computer software, including electronic health records (EHR) systems and Microsoft Office Suite.
  • Typing skills with accuracy and attention to detail.
  • Strong organizational and time management skills to juggle multiple tasks and prioritize effectively.
  • Empathy and a patient-centered approach to handle diverse patient needs and anxieties with compassion.
  • Ability to learn quickly and adapt to new procedures and protocols.
  • Professional demeanor and a commitment to upholding confidentiality and HIPAA regulations.
  • Must pass background check, TB test, Education verification and other pre-employment screening.


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