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Dispatcher

2 months ago

Warrendale, United States HUB Parking Technology Full time
Job DescriptionJob Description

Responsible for providing world class customer service and ensuring that customer requests are logged, tracked and followed up on efficiently and timely. Developing deep partnerships with our customers by earning their trust and being responsive to their requests. First line of Defense for all customer and internal inquires. Triage any service request to give an immediate resolution.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Take Phone calls and book service requests and orders into service dispatch software
  • Assist customers with service request or orders through email requests
  • Track service requests, Vendor orders and provide customer with up to date and timely information
  • Billing and invoicing of service calls and orders
  • Effectively work with other members of TIBA/HUB to meet customer requests and expectations
  • In conjunction with Satellite Office Managers prioritize service calls to meet customer's expectations
  • Make sure that any customer requests are passed to the appropriate department.

PERFORMANCE MEASUREMENTS

  • Service calls are booked quickly and information is collected accurately
  • Customers are thoroughly communicated status of open service calls or orders
  • Billing and invoicing is done timely and accurately
  • Develop Customer relationships creating a professional partnership

QUALIFICATIONS

  • High School diploma or equivalent.
  • Basic knowledge operating phone and computer systems.
  • Previous Customer service experience.

SKILLS/ABILITIES

  • Strong interpersonal and relationship building skills.
  • Organized, self motivated, and fast paced.
  • Excellent communication skills.
  • Accurate and detail oriented. Well organized.
  • Professional communication both written and spoken.
  • Strong sense of urgency.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to interpret and combine information from a variety of sources.

MATHEMATICS ABILITY: Must be strong in general math skills and logic.

LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Company DescriptionHUB is a parking technology company constantly innovating to develop state-of-the-art systems that make parking efficient for users, as well as profitable and easy to manage for operators.Company DescriptionHUB is a parking technology company constantly innovating to develop state-of-the-art systems that make parking efficient for users, as well as profitable and easy to manage for operators.