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Automotive Service Manager- POTENTIAL SIGN ON BONUS
2 months ago
Position Summary
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level
- Serving all automotive service needs of customers
- Oversee the hiring and training of an effective auto service team
- Ensuring high teammate retention
- Maintain compliance with quality standards
- Developing customer satisfaction and retention
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem solving - customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all the current and required Firestone Complete Auto Care store education courses & modules required for this position.
- Must have valid automotive driver's license at all times in order to test drive customer's vehicles