Customer Service Representative

4 weeks ago


North Lima, United States Sheely's Furniture & Appliance Co., Inc. Full time
Job DescriptionJob Description

Position Overview: We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative in North Lima, Ohio. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers find the perfect products to meet their needs.

Responsibilities

  • Greet customers in a friendly and welcoming manner, both in person and over the phone
  • Handle cash, credit card, and other forms of payment in accordance with company policies and procedures
  • Balance cash drawers and reconcile transactions at the end of each shift
  • Answer phone calls and direct them to the appropriate department or personnel
  • Assist customers with inquiries, product selection, and purchases in a knowledgeable and professional manner
  • Provide accurate information about products, pricing, and promotions
  • Process transactions accurately and efficiently using our point-of-sale (POS) system
  • Handle customer complaints and concerns with empathy and professionalism, striving for swift resolution and customer satisfaction
  • Coordinate with other departments to ensure timely delivery and installation of products
  • Maintain a clean and organized work environment, including the showroom and customer service area
  • Assist with inventory management and merchandising tasks as needed

 

Requirements:

  • High school diploma or equivalent
  • Previous experience in customer service or retail sales preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a positive attitude
  • Ability to work independently and as part of a team
  • Proficiency in computer skills, including Microsoft Office and POS systems
  • Flexibility to work weekends and evenings as needed

 

Benefits:

  • Competitive hourly pay
  • Health insurance benefits
  • Paid time off and holiday pay
  • Employee discounts on furniture and appliances
  • Sheely’s is closed on Sundays so you can be with your family

 

We look forward to welcoming you to the Sheely's family

Company DescriptionSheely's Furniture and Appliance is a leading retailer of high-quality furniture and appliances serving North Lima, Ohio and surrounding areas for over 70 years. We pride ourselves on providing exceptional customer service and delivering top-notch products to our valued customers.Company DescriptionSheely's Furniture and Appliance is a leading retailer of high-quality furniture and appliances serving North Lima, Ohio and surrounding areas for over 70 years. We pride ourselves on providing exceptional customer service and delivering top-notch products to our valued customers.

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