Medical Receptionist
2 weeks ago
Job Summary: The Medical Receptionist plays a pivotal role in the smooth operation of our medical practice. This position involves a variety of administrative tasks, from answering phone calls and greeting visitors to ensuring efficient patient flow. The Receptionist is the first point of contact for patients and visitors and plays a crucial role in maintaining a positive and organized clinic environment.
Primary Job Responsibilities:
- Welcoming and Directing: Greet patients, clients, and visitors warmly, determine the purpose of their visit, and direct them appropriately. Provide clear instructions and information regarding appointment procedures and documentation requirements.
- Telephone Management: Professionally answer incoming calls, promptly routing them to the appropriate personnel or department. Offer appointment scheduling, leave detailed messages, and ensure efficient call redirection when necessary.
- Patient Flow: Facilitate the smooth flow of patients within the clinic, notifying clinical staff and patients of any delays. Maintain effective communication to minimize patient wait times and ensure a seamless experience.
- Safety and Security: Adhere to clinic policies on safety and security. Maintain confidentiality by safeguarding keyless entry codes and computer passwords. Promote a secure environment for staff and patients.
- Financial Responsibilities: Clearly explain financial obligations to patients and responsible parties. Collect copays and process payments accurately, ensuring compliance with established procedures.
- Office Organization: Maintain the cleanliness and organization of the reception area, patient waiting areas, and office files. Contribute to creating a welcoming and professional environment.
- Additional Duties: Perform other administrative tasks as assigned by the Office Manager. Collaborate with the team to ensure the efficient operation of the clinic.
Education: High school diploma or equivalent.
Experience: Previous customer service or reception experience is preferred. Experience in a medical office setting is beneficial. Familiarity with EClinical Works is a strong advantage.
Additional Requirements:
● Willingness to work evenings and/or weekends as needed.
● Wiliness to attend continuing education courses at the request of the employer.
Performance Requirements:
Knowledge:
- Proficiency in medical terminology and awareness of clinic services.
- Understanding of staff responsibilities to accurately direct callers.
- Familiarity with administrative processes, claims processing, and patient chart preparation.
- Basic knowledge of mathematics and modern office procedures.
Abilities:
- Capability to thrive under pressure with minimal supervision.
- Skill in extracting pertinent information to route calls accurately.
- Ability to manage challenging calls or irate patients, offering solutions and direction.
- Competency in Microsoft Office applications (Word, PowerPoint, Excel) and practice management software.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: The role involves working in a well-lit medical office or reception area. Some stress may arise due to a busy office environment. Occasional coverage in the Brooklyn office may be required, but the primary location is in Manhattan.
Salary Range: $18-20/hr
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Healthcare setting:
- Private practice
Medical specialties:
- Pediatrics
Schedule:
- Monday to Friday
Application Question(s):
- Which EMR systems have you worked with in the past?
Education:
- High school or equivalent (Preferred)
Experience:
- Computer skills: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Customer service: 2 years (Required)
Work Location: Multiple locations
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