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![Wasatch Crest](https://media.trabajo.org/img/noimg.jpg)
Case Manager
2 months ago
Case Manager
Location: Park City and Heber City, Utah
About Wasatch Crest Treatment Services:
Wasatch Crest Treatment Services is a leading drug and alcohol treatment program committed to providing gender-specific care for individuals seeking recovery. Our program integrates evidence-based therapies, outdoor activities, and a supportive community to empower individuals in their pursuit of lasting recovery.
Here at Wasatch Crest, it’s not business; it’s a labor of meaning, honor, and love. Although we are a group of specialized professionals, it is each of our personal missions to give back by helping others overcome their addictions.
Visit our Website for more information about our company: www.wasatchcresttreatment.com
Job Overview:
Wasatch Crest Treatment Services is actively seeking a dedicated Case Management Coordinator to join our team. Case Management works to ensure that each client receives the support and information necessary to build a life in long-term recovery. The Case Manager is responsible for creating and developing discharge and aftercare plans, referent communication, family communication, and transitions through a full continuum of care. It is their responsibility to ensure that clients, referents, and families receive world class hospitality and care.
Duties and Responsibilities:
Program Development
- Develop and implement client programing as relate to case management.
- Support and direct daily functions of case management.
- Accurately maintain required documentation.
- Participate in weekly clinical meetings.
- Review case management assessments and treatment planning.
- Support team in facilitating internal and external goals.
- Develop and build meaningful relationships with other treatment programs and professionals.
Client Care
- Meet weekly with each client to develop aftercare plan and educate on the importance of continuing care at Wasatch Crest.
- Communicates with referents and families in a professional timely manner.
- Communication is handled with impeccable follow through as requested by referents and families.
- All clinical communication requests will be communicated and documented.
- Complete Case Management Assessment and create treatment plan based on findings.
- Ensure completion of Uinta Application and communicate as needed.
- Complete Uinta rent agreement and coordinate with team to ensure payment each month.
- Ensure clients and families understand financial responsibilities. Assist in collection of payments. (Continuing care, cost, resources needed….)
- Provide information, encourage, and create excitement for all clients to complete the full continuum of care at Wasatch Crest.
- Coordinate transportation if needed.
- Monitor clients physical and emotional well-being and report unusual behavior or physical ailments to clinical staff.
- Collaborate with or assist clinical team to treat, rehabilitate, and return client to the community.
- Provides high-end hospitality with professional, attentive, and courteous service that ensures the client welfare and comfort.
- Responds to client complaints immediately and reports relevant concerns to supervisor.
- Meet or exceed primary goals as listed below.
Facilities
- Maintains clean organized workspace and ensures confidentiality of client information.
- Keeps vehicles and facilities clean.
- Communicates any observed maintenance or safety issues immediately.
Documentation
- Accurately documents all client meetings and discharge planning.
- Accurately documents all referent and family communication.
- Accurately documents team communication regarding referents and family.
- Documents unusual or high-risk behavior and reports concerns to supervisor.
Primary Goals
- Client transitions from RTC to Uinta 40-50% of RTC completions
- Client transitions from RTC to VIOP = 20-25%+ of RTC completions
- Total RTC completion transition goal = 65%+
- Client transitions from Uinta to VIOP = 50%+
- Client completion rates – all LOC – 80-85%+
- Client satisfaction scores of 8 or higher in case management section
Qualifications:
- Bachelor’s degree or higher preferred.
- Must have a valid driver’s license in Utah.
- Must be physically and mentally able to assist in an emergency situation.
- Ability to interact in a clinical environment while maintaining appropriate boundaries.
- Effectively communicate in a professional and knowledgeable manner.
- Must have a TB screen within the last year or able to get one within 14 days of hire.
- Current Basic Life Support and First Aid certification required, within 90 days of hire certification must be completed.
- Previous experience serving individuals with mental health diagnoses, or substance use disorder is preferred.
Personal Competencies
- Possess a genuine interest and concern for the welfare of all clients.
- Excellent communication written and verbal communication skills.
- Possess a passion and understanding for recovery and 12-step programs.
- Must be a team player, adapt well to change, and maintain a calm and positive attitude.
- Highly organized and detail oriented.· Must have excellent computer and technology skills.
- Must be able to establish strong rapport with clients, referents, and families.
- Ability to be firm, direct, and assertive.
- Have ability to create interest, excitement and commitment for continuing treatment at Wasatch Crest.
- Ability to provide world class customer service and hospitality.
- Possess ability to have financial conversations with clients and families.
Job Type: Full-Time, Part Time
Benefits: Wasatch Crests offers a competitive benefits package that includes employer-sponsored healthcare package, 401(k), Paid Time Off and Holidays, Complimentary On-site Meals, a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm, and more.