Call Center Medical Assistant

1 week ago

Baton Rouge, United States Open Health Care Clinic Full time
Job DescriptionJob Description

Job Purpose:

Under general supervision, the Call Center Medical Assistant will be responsible for professionally responding to telephone inquiries from callers and ensuring patient and customer satisfaction by providing quality service, identifying caller needs and assisting them with issues/concerns. CCSR will primarily assist and triage clinical questions / concerns. To function as a multi-skilled, technical person responsible for organization-wide phone support, customer service, electronic patient scheduling and to serve as a resource person to the patients and clients of the organization.

 

Essential Functions Include, But Not Limited To:

1.      Satisfies Core Competencies

   Accepts responsibility for ensuring that performance meets the standards of the professional, ethical and relevant legislated requirements

 

2.      Customer Service

·         Answer telephone promptly and in a polite and professional manner

·         Manage large amounts of inbound and outbound calls in a timely manner

·         Help and assist patients with clinical concerns

·         Follow communication “scripts” when handling different topics

·         Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·         Keep records of all conversations in our call center database

·         Resolves problems by clarifying clinical issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

·         Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

·         Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

·         Act as a liaison for the patients of the organization

·         Direct calls to other departments as necessary

·         Use sound judgment when handling calls

·         Understand when to escalate calls to medical personnel/management

·         Positively contribute to staff morale and corporate culture

·         Ensure that our patients get the best possible care

 

3.   Clinical Management

·         Obtain and enter accurate demographic information into electronic health record

·         Schedule appointments properly and inform patient of items to bring to appointment

·         Ability to read, analyze, and interpret general health and social services guidelines or technical procedures

·         Interview patients over the telephone to obtain a complete and accurate medical history, including surgical history and medications.

·         Maintain patient confidentiality and comply with all federal and state health information privacy laws.

4.    Other Duties/Skills

·         Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality

·         Demonstrated ability to exercise sound judgement and decision making

·         Ability to communicate clearly

·         Ability to plan and be organized

·         Ability to work well under pressure, take initiative, be flexible

·         Ability to exhibit good interpersonal communications skills

·         Ability to convey a positive and professional image to the public and patients

·         Demonstrated proficiency in various PC applications, including E-mail, Microsoft

Excel, and Word, Internet and networking

·         Demonstrated ability to learn EHR and follow instructions in that system

 

Required Education:

·         Minimum of a High school diploma or equivalent

·         Certified Medical Assistant or Associates degree in Health care or related field

 

Skills, Licensure, and Knowledge Requirements:

·         Proficient in medical terminology

·         1 – 2 years of experience as a Certified Medical Assistant

·         1 – 2 years of experience in customer service, or equivalent combination of education and experience

·         Previous experience in a medical practice desired

 

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach

·         Specific vision abilities required by this job include close vision requirements due to computer work

·         Light to moderate lifting is required

 

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

·         Ability to work in a confined area.

·         Ability to sit at a computer terminal for an extended period.

 

Travel or Special Requirements:

Driving during the workday as well as local or out of state travel may be required to perform job duties.

Company DescriptionOpen Health Care Clinic is a federally-qualified health center located in Baton Rouge, LA. We are an equal opportunity employer looking for compassionate, talented people who want to share their expertise with our respected patients.Company DescriptionOpen Health Care Clinic is a federally-qualified health center located in Baton Rouge, LA. We are an equal opportunity employer looking for compassionate, talented people who want to share their expertise with our respected patients.

  • Customer Service Call Center Representative

    1 week ago

    Baton Rouge, United States Bath Planet Full time

    Job DescriptionJob DescriptionCustomer Service Call Center Representative (PT)EZ Baths of South Louisiana – Baton Rouge, LA 70815Qualified applicants will have excellent computer and communication skills. Call Center or Customer Service experience appreciated. MONTHLY BONUS paid in addition to hourly wage. Be available to work one evening per week until...

  • Customer Service Call Center Representative

    2 weeks ago

    Baton Rouge, United States Bath Planet Full time

    Job DescriptionJob DescriptionCustomer Service Call Center Representative (FT)EZ Baths of South Louisiana – Baton Rouge, LA 70815Qualified applicants will have excellent computer and communication skills. Call Center or Customer Service experience appreciated. MONTHLY BONUS paid in addition to hourly wage. Be available to work one evening per week until...

  • Contact Center Specialist

    1 week ago

    Baton Rouge, United States CareerBuilder Full time

    Contact Center Specialist Position Purpose Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending...

  • Behavioral Health Assistant

    7 days ago

    Baton Rouge, United States The Emerge Center Full time

    Job DescriptionJob DescriptionAbout Us:The Emerge Center is a non-profit organization dedicated to serving the community by empowering children with autism and individuals with communication challenges to achieve independence through innovative and family-centered therapies.Position Overview: We are seeking a dedicated and compassionate Behavioral Health...

  • Ryan White Certified Medical Assistant

    1 week ago

    Baton Rouge, United States CareSouth Full time

    Job DescriptionJob DescriptionSUMMARY: Ensures timely access to and coordination of medical and psychosocial services for all clients including persons living with HIV or at risk for HIV. Assists healthcare team with the delivery of high quality, patient-centered care; actively works to create and maintain a professional, positive patient experience.PRIMARY...

  • Medical Dosimetrist

    Found in: Lensa US P 2 C2 - 1 week ago

    Baton Rouge, United States OneOncology Full time

    Mary Bird Perkins Cancer CenterMedical Dosimetrist OpportunityBaton Rouge: LAFull-TimeAbout the Practice and their MissionMary Bird Perkins Cancer Center seeks an experienced Certified Medical Dosimetrist to join our well-established, physician-led, and managed group practice in Baton Rouge, LA.Mary Bird Perkins Cancer Center (MBPCC) is a freestanding,...

  • Medical Laboratory Assistant 1 PRN Premium

    Found in: Talent US C2 - 2 weeks ago

    Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full time

    Job Description The Medical Laboratory Assistant is responsible for up-front specimen handling and facilitating the workflow in and out of the laboratory. Assists laboratory personnel with laboratory procedures. May perform some moderate complex tests and support clerical duties. Relies on establish guidelines to accomplish tasks. Works under close...

  • Service Center Manager

    3 days ago

    Baton Rouge, United States Celeros Flow Technology Full time

    For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.Celeros Flow Technology is...

  • Medical Assistant

    Found in: Talent US C2 - 1 week ago

    Baton Rouge, United States Premier Health Full time

    Medical Assistant - Total Occupational Medicine • Total Occupational Medicine - Drusilla Job Type Part-time Description Summary The Medical Assistant abides by the company’s specified boundaries of duty and follows and implements the rules and regulations set forth by the standards of practice as applicable. The Medical Assistant performs only...

  • Radiologic Technologist Assistant

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Baton Rouge, United States BATON ROUGE ORTHOPAEDIC CLINIC LLC Full time

    Position: Radiologic Technologist Assistant About BROC: At the Baton Rouge Orthopedic Clinic our goal is to provide a seamless continuum of health care services to maximize patients' outcomes and convenience. We offer an organized and coordinated continuum to provide better and timelier feedback between the patient, physician, and ancillary services...

  • Physician - Gastroenterology - Baton Rouge, LA

    Found in: beBee S US - 2 weeks ago

    Baton Rouge, United States Ochsner Health Full time

    OCHSNER HEALTH BATON ROUGE DEPARTMENT OF GASTROENTEROLOGY GENERAL GASTROENTEROLOGISTOchsner Health Baton Rouge is seeking a Board Certified/ Board eligible Gastroenterologist to join our growing department.HIGHLIGHTS OF THE POSITION:Clinic-based position with dedicated endoscopy days.State of the art Endoscopy Lab with latest EUS equipment, impedance,...

  • Physician - Gastroenterology Advanced Endoscopy

    Found in: beBee S US - 1 week ago

    Baton Rouge, United States Ochsner Health Full time

    OCHSNER HEALTH BATON ROUGE DEPARTMENT OF GASTROENTEROLOGYOchsner Health Baton Rouge is seeking a Board Certified/ Board eligible Gastroenterologist with Advanced Endoscopy training to join our growing department.HIGHLIGHTS OF THE POSITION:State of the art Endoscopy Lab with latest EUS equipment, impedance, pH, and manometry capability located at Ochsner...

  • Physician - Gastroenterology Advanced Endoscopy

    Found in: beBee jobs US - 1 week ago

    Baton Rouge, Louisiana, United States Ochsner Health Full time

    OCHSNER HEALTH BATON ROUGE DEPARTMENT OF GASTROENTEROLOGYOchsner Health Baton Rouge is seeking a Board Certified/ Board eligible Gastroenterologist with Advanced Endoscopy training to join our growing department.HIGHLIGHTS OF THE POSITION:State of the art Endoscopy Lab with latest EUS equipment, impedance, pH, and manometry capability located at Ochsner...

  • Obstetrics & Gynecology (OBGYN) Opportunity in Baton Rouge, LA

    Found in: beBee S US - 2 weeks ago

    Baton Rouge, United States The Inline Group Full time

    Start Date: ASAPOchsner - Baton Rouge - Full Time Schedules Available | Varies by LocationEmployedNew Graduates Welcome to ApplyAverage Patients seen: VariesCall Schedule: Call rotation shared amongst physicians within the group (clinic and hospital consult)Sign-On Bonus: $100000Compensation: Salary is commensurate with experience and trainingBenefits: ...

  • ObGyn

    Found in: Talent US A C2 - 2 days ago

    Baton Rouge, United States The Inline Group Full time

    ObGyn physician job in Louisiana : The Inline Group - FT/PTHours:Flexible Schedules Available | Varies by LocationEmployedNew GraduatesAverage Patients seen: VariesCall Schedule: Call rotation shared amongst physicians within the group (clinic and hospital consult)Sign-On Bonus: $100000Compensation: Salary is commensurate with experience and...

  • Obstetrics & Gynecology (OBGYN) Opportunity in Baton Rouge, LA

    Found in: beBee jobs US - 2 weeks ago

    Baton Rouge, Louisiana, United States The Inline Group Full time

    Start Date: ASAPOchsner - Baton Rouge - Full Time Schedules Available | Varies by LocationEmployedNew Graduates Welcome to ApplyAverage Patients seen: VariesCall Schedule: Call rotation shared amongst physicians within the group (clinic and hospital consult)Sign-On Bonus: $100000Compensation: Salary is commensurate with experience and trainingBenefits: -...

  • Medical & Cosmetic Dermatologist

    Found in: Jooble US O C2 - 2 weeks ago

    Baton Rouge, LA, United States PhyNet Dermatology LLC (External) Full time

    Louisiana Dermatology is seeking Dermatologist to join our long established & highly regarded practice with a large & loyal patient base in Baton Rouge & Gonzales . Signing & Relocation Bonuses Support Staff: 2-4 MAs trained to scribe, run prior authorizations, appropriate patient follow up. Well-appointed facilities complete with specialized...

  • PreK Teacher Assistant

    2 weeks ago

    Baton Rouge, United States Highflyer HR Payroll Full time

    Job DescriptionJob DescriptionAbout usEarly Learning Center is a child's happy place. If you a passion for young children and early childhood education, then this is the place for you. The Early Learning Center has been providing quality care and education for 50+ years!The teacher assistant is responsible for assisting with the academic,...

  • Oncology Pharmacist, Clinical Specialist

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Baton Rouge, United States CareerBuilder Full time

    Mary Bird Perkins Cancer Center Pharmacist, Clinical Specialist Opportunity Baton Rouge: LA Oncology Experience Required Full-Time About the Practice and their Mission Mary Bird Perkins Cancer Center seeks an experienced, Board-Certified Oncology Pharmacist, Clinical Specialist to join our well-established oncology physician group practice in Baton Rouge, LA...

  • Pediatric Occupational Therapist

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Baton Rouge, United States The Emerge Center Full time

    Job Family: Therapeutic ServicesSupervisor: Director of Occupational TherapyDirect Reports: Non-technical personnel, COTA (assigned to a client as needed)Main Purpose of the Role: Facilitate the development and rehabilitation of patients with mental, emotional, and physical disabilities by planning and administering medically prescribed occupational therapy....