IT Administrator
2 months ago
Located in Stamford, CT 06905
IT Support Specialist to work with a IT Support Team
The IT Support Engineer is responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of customer support requests. Must respond to, research and accurately resolve technical issues in a timely manner. In this key role the chosen candidate will be responsible for providing outstanding customer service to ultimately drive 100% customer reference-ability. This is an opportunity to join a dynamic, solution oriented, high performing team.
Responsibilities:
Customer Support
Network, server and data systems management
Provide support using multiple channels including email, web and phone
Document all customer issues in tracking system including incoming and outgoing correspondence, accurate problem description, steps to reproduce and resolution
Requirements:
High energy and excitement about technology a must
Student or recent graduate of computer science, engineering, or sciences a plus
Strong communication skills (presentation, verbal, and written)
Strong customer-facing and relationship building skills with a passion for customer service and success
Ability to identify and solve problems efficiently and effectively
Proficient at workload prioritization
Ability to work independently and as part of a team
If interested please email your resume and contact information.
