Overnight Crisis Line Counselor

3 weeks ago


Tucson, United States A-Line Staffing Solutions Full time
Job DescriptionJob Description

Fully Remote Licensed Crisis Line Counselor - Behavioral Health Professional openings with a major health insurance / managed care company based in Tucson, AZ Starting ASAP Apply now with Chris M. at A-Line

 

**Remote anywhere in USA position. Must hold a Behavioral Health License in the State that they reside or an active License in another State.**

 

Required Experience:

  • 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area.
  • Master’s degree is required.
  • Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Masters Social Worker (Behavioral Health License in Arizona highly preferred)
  • Effective call processing and documentation with ability to document while talking to a member
  • Above average PC skills, ability to work, ability to multi task using multiple systems during call processing
  • Must able to successfully obtain a fingerprint clearance card issued by the State of Arizona

 

Pay Rate: $32 - $35 hourly

 

SHIFT AVAILABLE:

1. Wednesday 11am-9p, Thru-Sat 8pm-6am AZ time

 

Daily Responsibilities:

  • Provides clinical information and education for inbound calls and outbound calls and triages behavioral health crisis calls.
  • Answer incoming telephone calls and triage behavioral health need
  • Document calls and actions using standard computer software application
  • Provide resource and education to non-licensed behavioral health staff Schedule and make follow up calls to provide care facilitation
  • Promote recovery concepts and inspire hope
  • Work with other internal and external agency personnel to meet callers' needs
  • Provide professional assessments, interventions within scope of relevant licensure
  • Provide information and behavioral health education to callers

Performance Expectations/Metrics:

  • >92% Quality Call Audit Scores
  • Adherence to breaks
  • Average ACW
  • Average Ring Time
  • Maintain average call handle time
  • No Unauthorized Disclosures
  • Minimal documentation errors

What previous job titles or background work will in this role?

  • Crisis Worker
  • Outpatient Services
  • Case Manager
  • Inpatient BHT

 

Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours Monday through Friday, 40 hours per week
  • Competitive Pay Rate

 

Keywords: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker; Registered Nurse Behavioral Health, Behavioral Health, Mental Health, Provider Services, Counseling, Crisis Counselor, Credentialing, DSM, Medical Coding, Medical Billing, Concurrent Review, Denials, Grievance, Grievance and Appeals, Appeals and Denials, Utilization Review, Case Management, CCM, Case Manager, URAC, HEDIS, STARS, InterQual, CMS, Medicare, Medicaid, Utilization Management, Telephonic, PBM, Claims, Rx, Certified Case Manager, Care Coordination, Health Plan, Health Insurance, MCO, Managed Care, Medical Claims, Appeals, Mail Order Medications, Insurance Verification, Pharmacy, Prior Authorization, Patient Counselor, Healthcare.

 

 



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