Dental Assistant/ Front Office Staff

3 weeks ago


Richmond, United States Glow Up Dentistry Full time $22
Job DescriptionJob Description

Privately owned, State-of-the Art Dental Practice located in a first-rate superior location is looking for a full-time, outstanding dental assistant that is cross trained to be an administrator/Concierge to join our lucrative practice.

This unique individual will be responsible for assisting the doctor in delivering quality care to patients and managing the day-to-day operations related to front desk business office operations.

The ideal candidate will be comfortable working in a team environment, have a “can do” personality, and be able to complete their assigned work in a timely fashion. In addition, candidate must display open communication to co-workers and a commitment to patient satisfaction. Must be a highly skilled individual, a quick learner with the ability to multi-task.

 Responsible for scheduling, co-payments, treatment plan presentation, financial arrangements, work schedules to meet financial goals and reports on production goals.

Essential Responsibilities:

·         Understand and demonstrate proper sterilization, biohazard and infection control procedures in compliance with protocol.

·         Demonstrate complete knowledge of dental terminology, instruments, maintenance, and proper tray setups.

·         Perform all chairside procedures efficiently.

·         Efficiently direct patient flow through teamwork and communication.

·         Perform all necessary lab procedures.

·         Uphold a positive rapport with staff members and patients at all times.

·         Demonstrate safe and cost-effective practices when utilizing supplies and equipment.

·         Assist office in achieving defined goals.

·         Other duties as assigned.

  • Answer incoming calls using proper telephone etiquette
  • Greet and check in patients in professional and friendly manner
  • Respond to telephone inquiries from potential patients.
  • Able to oversee patient appointments and scheduling of all staff doctors
  • Schedule, reschedule and confirm new patient appointments.
  • Promote care and appointment opportunities to patients seeking care
  • Understand dental insurance and how it works
  • Maintain flexibility regarding scheduling changes, communicating changes to patients, and staff.
  • Flexibility to support change, with varying schedules as necessary
  • Work to maintain full schedules and maintain office schedule flow
  • Collect co-payments and verify insurance coverage as appropriate
  • Prepare new patient charts accurately
  • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
  • Collect past due balances on date of service.
  • Present financial policies and arrangements accurately to patients
  • Must have insurance verification knowledge and insurance claim knowledge
  • Multi task is a must

 

Requirements:

·         Registered Dental Assistant

·         Minimum 2 years on-the-job experience

·         High school diploma and demonstrated ability to assume dental assistant responsibilities.

·         Current dental assistant license is required

·         Demonstrate a working knowledge of dental records and documentation.

·         Ability to perform basic computer functions.

·         Comply with protocols and standards.

·         Exercise knowledge of dental instruments and terminology.

·         Support shared vision and values



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