Network Operations Center

2 weeks ago


Chantilly, United States Progression Incorporated Full time
Job DescriptionJob Description

NOC Technician II
Chantilly, VA

MUST:

NOC Technician
5+ years with IT support experience performing network support, server support, troubleshooting, and computer maintenance
Expertise required working for a Managed Service Provider (MSP)
Experience troubleshooting and resolving hardware, software, systems and network issues
Ability to install, upgrade, repair, move, and replace servers, desktops, laptops and peripherals
Expertise with Windows client operating systems and standard office applications
Strong experience with a range of diagnostic utilities, including various Remote Management / Monitoring (RMM) applications
Excellent troubleshooting skills and ability to evaluate and manage changes
Proficient with Autotask, Datto RMM, Datto Backup Systems, Microsoft 365, SonicWall Firewalls, Email and Server Migrations
Valid Virginia Drivers License

DUTIES:
Provide in-depth troubleshooting and provide solutions whether remote or in person
Troubleshoot issues over the phone and via chat, email, etc.
Monitor help desk system for support requests, troubleshoot/diagnose, follow up or escalate when necessary.
Operate in the field as needed for special projects onsite at client office.
Resolve support tickets assigned based on priority/urgency in a timely manner.
Provide permanent solutions to clients by effectively diagnosing issues
Update tickets while tracking resolution steps and account for time allocated to each ticket.
Work collaboratively with employees within department and across functions
Deliver outstanding customer service, demonstrate professionalism while maintaining composure in stressful situations
Ability to conduct research into a wide range of technical issues as required
Work well with stringent deadlines and possess good organizational skills



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