Industrial Service Manager
2 weeks ago
Apex has spent the past 25 years specializing in the planning, design, installation and service of industrial and commercial refrigeration systems. Our service and projects include process cooling and ammonia refrigeration for food-processing plants, beverage-production facilities, cold-storage warehouses, distribution centers and ice rinks.
This role involves managing the accounts and technicians (training and scheduling) that are necessary to execute service calls and project visits successfully for our industrial customers. The Industrial Service Manager will work closely with (and as a part of) the Service Department Leadership Team and Projects Teams to determine the best course of action in the field, according to the customers’ needs and requirements. The Industrial Service Manager will be responsible for identifying and resolving customer issues through direct application of technical expertise, while guiding/training technicians in the field to improve their skillsets. He or she will be responsible for ensuring that there is prompt and efficient follow-up with Customers so that their issues will be resolved in a timely manner and with a high level of quality.
Qualifications:
- The ideal candidate will have 7+ years of experience working in the ammonia refrigeration field and possess strong ammonia refrigeration trouble-shooting skills.
- Leadership skills that will allow a team of 10+ technicians to work and grow in a supportive environment.
- Ability to identify and resolve issues.
- Ability to teach/train technicians in the field with less experience.
- Ability to multi-task and STAY ORGANIZED.
- Strong communication skills in both the written and oral form.
- Effective participation in a team environment.
- Detail-oriented.
- Ability to manage multiple service calls and tasks at the same time.
- Willingness to learn new skillsets and customer environments.
- Must be proficient in Microsoft Office applications and have a high comfort level using operations software to execute their job.
Responsibilities:
- Determine the daily schedule for all field personnel required to meet the needs of our industrial clients.
- Maintain relationships with key client personnel at our industrial refrigeration facilities.
- Develop take-offs and quotes for service work that needs to be completed at customer sites.
- Coordinate follow-up with the operations manager and managers of each department and the customer to ensure timely resolution of issues.
- Execute the planned maintenance calendars for each contract with accuracy.
- Establish solid working relationships with the field employees and develop roadmaps for their individual development.
- Elevate issues to departmental managers with clear and concise information.
- Communicate with customers to ensure all work is approved and executed in a timely and efficient manner.
- Maintain strong customer communication throughout the work from start to finish.
- Ensure that field employees are executing their work within the confines of the Company and Customers’ Safety Programs.
- Ability to plan, organize, coordinate, and direct all aspects of the work to field personnel.
- Ability to work with the customer to find mutually satisfactory solutions to difficult issues.
Benefits:
- Paid Time Off
- Paid Sick Time
- Medical insurance with multiple “buy-up” deductible options
- Comprehensive Dental Insurance
- Vision Insurance
- Telemedicine Coverage
- 401(k)/Profit Sharing Retirement Program
- Performance Bonus Opportunities
Company DescriptionServing the Western US for Over a Quarter Century
Headquartered in Phoenix, Arizona, Apex has served the Western United States for more than 25 years. We specialize in the planning, design, installation and service of industrial and commercial refrigeration systems, process heating and cooling systems, and domestic and industrial boilers.
Our management team has more than 250 years of combined experience in a wide range of heat transfer applications involving ammonia and halocarbon refrigerants, secondary heat transfer fluids, steam, hot water and natural gas. We’re dedicated to developing customer-specific solutions that fit your unique needs. And you can be assured that the finished project will incorporate high quality construction, energy efficiency and minimal service requirements.Company DescriptionServing the Western US for Over a Quarter Century\r
Headquartered in Phoenix, Arizona, Apex has served the Western United States for more than 25 years. We specialize in the planning, design, installation and service of industrial and commercial refrigeration systems, process heating and cooling systems, and domestic and industrial boilers.\r
\r
Our management team has more than 250 years of combined experience in a wide range of heat transfer applications involving ammonia and halocarbon refrigerants, secondary heat transfer fluids, steam, hot water and natural gas. We’re dedicated to developing customer-specific solutions that fit your unique needs. And you can be assured that the finished project will incorporate high quality construction, energy efficiency and minimal service requirements.
-
Household Manager
4 weeks ago
Phoenix, United States Hiring Manager Full timeJob DescriptionJob DescriptionWe are seeking a dedicated and organized individual to join our household as a Household Manager. The ideal candidate will take charge of various tasks related to the care of our little one, manage household items efficiently, and handle special projects with attention to detail. We need someone who can work at least hours a...
-
I.T. Project Engineer
7 hours ago
Phoenix, United States 360 Industrial Services Full timeSeeking an energetic I.T. professional for a full-time Project Engineer/Project Manager (PE/PM) position with a small but growing Managed Services Provider (MSP) in central Phoenix. Previous experience in an MSP environment is required.The PE/PM will help coordinate and manage a variety of projects for local businesses including but not limited to:Software...
-
I.T. Project Engineer
4 weeks ago
Phoenix, United States 360 Industrial Services Full timeSeeking an energetic I.T. professional for a full-time Project Engineer/Project Manager (PE/PM) position with a small but growing Managed Services Provider (MSP) in central Phoenix. Previous experience in an MSP environment is required.The PE/PM will help coordinate and manage a variety of projects for local businesses including but not limited to:Software...
-
I.T. Project Engineer
4 weeks ago
Phoenix, United States 360 Industrial Services Full timeSeeking an energetic I.T. professional for a full-time Project Engineer/Project Manager (PE/PM) position with a small but growing Managed Services Provider (MSP) in central Phoenix. Previous experience in an MSP environment is required.The PE/PM will help coordinate and manage a variety of projects for local businesses including but not limited to:Software...
-
Project Management Coordinator 1
6 days ago
Phoenix, United States OTC Industrial Technologies Full timePosition: Project Management Coordinator 1 Location: Phoenix, AZ Brand: Keller Segment: Pumps and Motor Technologies Provider of industrial electrical services, equipment, components and supplies. The company's services include integration, installation and repair services for industrial electrical motors, generators and transformers. The company's...
-
Regional Sales Manager
3 weeks ago
Phoenix, United States New Service Company Full timeJob DescriptionJob DescriptionAbout Us: We are an innovative start-up using a forward thinking approach to challenge the status quo in an outdated industry via our unique service model and transformative digital innovations. We are seeking an accomplished Sales Manager to drive revenue growth, develop sales strategies and lead a high-performing team across...
-
Appliance Service Technician
1 week ago
Phoenix, United States AZ Service Technicians Full timeJob DescriptionJob DescriptionJob Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join our team at AZ Service Technicians, a family-owned business dedicated to providing top-notch appliance repair...
-
IT Project Manager
2 weeks ago
Phoenix, United States Acro Service Corporation Full timeJob DescriptionJob DescriptionThe IT Project Manager would lead projects for critical initiatives such as Enterprise system upgrades, Data Center Modernization efforts, software implementations, and other innovative projects. KEY JOB DUTIES• Define the project by performing complex analysis of problems and potential...
-
Appliance Service Technician
5 days ago
Phoenix, United States AZ Service Technicians Full timeJob DescriptionJob DescriptionJob Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join our team at AZ Service Technicians, a family-owned business dedicated to providing top-notch appliance repair...
-
Industrial Manufacturing Manager
2 weeks ago
Phoenix, United States All Things Metal Full timeJob DescriptionJob DescriptionCULTURE:At All Things Metal, we don't just fabricate… we forge connections, innovate solutions, and foster a culture of excellence. Our commitment to “Building Iron-Strong Relationships” doesn’t stop at our clients but is also a commitment to our Hungry, Humble & Smart team! Here, every individual is valued, every...
-
Appliance Service Technician
7 days ago
Phoenix, United States AZ Service Technicians Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insuranceOpportunity for advancementVision insurance Job Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join...
-
Appliance Service Technician
7 days ago
Phoenix, United States AZ Service Technicians Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insuranceOpportunity for advancementVision insurance Job Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join...
-
Appliance Service Technician
4 days ago
Phoenix, United States AZ Service Technicians Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insuranceOpportunity for advancementVision insurance Job Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join...
-
Appliance Service Technician
4 days ago
Phoenix, United States AZ Service Technicians Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insuranceOpportunity for advancementVision insurance Job Title: Appliance Repair TechnicianCompany: AZ Service TechniciansLocation: Phoenix and Surprise AreaJob Type: Full-timeSalary: Competitive, with opportunities for bonuses and raisesAbout AZ Service Technicians:Join...
-
Marketing Manager
5 days ago
Phoenix, United States Apex Service Partners Full timeOverview: **Job Title: Marketing Manager - Mountain West** **Company: Apex Service Partners** **Location: Mountain West Region - (Phoenix, AZ | Denver, CO | Seattle, WA | Salt Lake City, UT)** **Position Type: Full-time** **Pay: $85-100K + 10% Bonus** **About Apex Service Partners**: Apex Service Partners is a people-focused HVAC, plumbing and...
-
Account Manager
9 hours ago
Phoenix, United States MRINetwork Jobs Full timeJob DescriptionJob DescriptionJoin this global chemical company looking to fill a critical Account Manager position in the Phoenix, AZ area. This is an excellent opportunity to join a very successful global chemical organization focused on selling commodity & specialty chemicals to the General Industrial markets in the territory. This is an exciting,...
-
Service Manager
3 weeks ago
Phoenix, United States Southwest Waterworks Contractors Inc. Full time** PumpMan Intermediate Holdings LLC** ** Service Manager** Phoenix, AZ 85034 **Service Manager Opportunity** PumpMan is a leading provider of pump systems and on-site maintenance, service, and repair services for commercial, industrial, and municipal water pump systems in North America. We have an excellent opportunity for a **Service Manager** at our...
-
Marketing Manager
4 days ago
Phoenix, United States APEX Service Partners Full timeOverview: Job Title: Marketing Manager Mountain West Company: Apex Service Partners Location: Mountain West Region (Phoenix, AZ | Denver, CO | Seattle, WA | Salt Lake City, UT) Position Type: Full-time Pay: $85-100K + 10% Bonus About Apex Service Partners: Apex Service Partners is a people-focused HVAC, plumbing and electrical services group whose goal is...
-
Funeral Home Manager
3 weeks ago
Phoenix, United States Service Corporation International Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume...
-
Service Advisor/counter Sales
1 day ago
Phoenix, United States Midas Auto Service - JC Full timeThe job duties of an Auto Service Advisor may include: - Greeting customers and scheduling service appointments - Cataloging customers concerns and comments - Writing service orders and descriptions of problems and repairs - Translating customers’ repair problems into standard repair terminology - Explaining repairs to customers - Test-driving vehicles to...