Auto Physical Damage Specialist

3 weeks ago


Richmond, United States Good Driver Mutuality Inc. Full time
Job DescriptionJob Description

Key Responsibilities

  1. Investigate accidents and incidents to determine if they meet coverage criteria and identify potential fraud.
  2. Conduct desk reviews to assess vehicle damage, recommend repairs, and ensure restoration to pre-loss condition.
  3. Verify labor rates, repair times, and part usage align with company policies, OEM procedures, industry standards, and state regulations.Provide detailed reports and cost estimates for repairs.
  4. Address and resolve supplemental repair requests promptly.
  5. Collaborate with repair shops, TPAs, and appraisal partners for quality assurance and adherence to timeframes.
  6. Negotiate fair repair estimates and total loss valuations with shops and customers.
  7. Demonstrate expertise in total loss evaluation, effectively communicating vehicle values to customers.
  8. Manage total loss processes, including identification, valuation, settlement, salvage operations, and auction procedures.
  9. Act as an expert in auto physical damage, total loss, and salvage management.
  10. Keep abreast of industry trends, best practices, regulations, and licensing updates.
  11. Deliver exceptional customer service across all communication channels.

Qualifications:

  1. Bachelor's degree in automotive technology, engineering or equivalent experience.
  2. Minimum seven years in insurance APD appraisal, total loss, and salvage management.
  3. Preferred certifications: I-CAR Platinum Pro-Level 3, ASE; AIC certification a plus.
  4. Proficiency in estimating and total loss valuation software, including CCC and Audatex/Solera.
  5. Experience managing relationships with independent appraisers, repair shop networks, and salvage vendors.
  6. Competency in Microsoft Office applications (Word, Excel, PowerPoint).
  7. Excellent communication, negotiation, customer service, collaboration, time management, problem-solving, and analytical skills.
  8. Capable of providing detailed feedback and reports to management.
  9. Strong attention to detail, multitasking ability, and adaptability in a dynamic environment.
  10. Self-motivated, goal-oriented, with the ability to work both independently and as part of a team.
  11. Basic math skills, including calculations of averages and percentages.
  12. Willingness to participate on camera in virtual meetings and training sessions

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