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IT Field Technician

2 months ago

Saint Louis, United States Pomeroy Technologies, LLC. Full time $21
Job DescriptionJob Description

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis and prepares reports on system problem trends and issues

 

Basic Qualifications

• 2+ years of field support experience

• Ticket and asset management

• Hardware/software installation, support, and troubleshooting

• Windows XP, 10, and 11 experience

• Printer, HP configuration, consumable swaps, and moves

• Experience with Active Directory, MS Office, phone security, OS365

• Remote Install software/hardware and support

• Lift and carry up to 40lbs

 

Preferred Education and Training

• High school or G.E.D.

• CompTia A+ Preferred but not required

 

Work Environment

• Office environment

• Walk up kiosk/ vending and lock / network printers

• Data Center or Telco Closet

• May require weekend work for Critical and High Priority support only

Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.

Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. \r
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Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.