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Supervisor, Call Center

2 months ago

Cleveland, United States Senior Transportation C Full time
Job DescriptionJob Description

Join a young and energetic nonprofit organization working hard to help its community's seniors and disabled persons maintain their independence by providing door-to-door transportation for their daily travel needs. Senior Transportation Connection is looking for a Supervisor for its Call Center.

The Supervisor is responsible for overseeing a high-quality team of customer service representatives who demonstrate great pride in serving the unique needs of Cuyahoga County’s senior and disabled citizens. S/he will also be responsible for vendor relations. This integral position demands someone passionate for the work, laser-focused on delivering the mission, outcome-oriented, and able to comfortably navigate the fast pace and delicate communication needs of excellent customer service. The role is primarily weekdays, and the size of department staff is approximately 10. Total organization size is under 100 employees. We offer a full complement of benefits, including easy and free parking.

The successful candidate will preferably have a college degree in business management or another field related to our work, and at least three years’ experience supervising customer service staff. Prior work experience in a call center is highly desirable.

If you genuinely want to help others in your community, and your background matches what we're looking for, apply with us today. See full position description and details attached.

We are an Equal Opportunity Employment Employer.