Behavioral Healthcare Coordinator

1 month ago

Pontiac, United States Oakland Community Health Network Full time
Job DescriptionJob Description

Job Summary


The Behavioral Healthcare Coordinator assists the public in a warm and welcoming manner with requests for Behavioral Health Services. This may include care coordination, brief solution focused therapy, motivational interviewing and case management.

This role helps individuals navigate the OCHN network, utilizing OCHN policies/procedures, and Access processes.

This role is responsible as assigned and under general direction for representing OCHN interests through participation in local, state, and federal collaborative activities to develop/refine policy and procedures that will further integrate behavioral healthcare, create efficiencies and share resources to ensure the best outcomes for those we serve.


Essential Functions


Under direction:

  • Welcome all individuals in need with excellent customer service skills, empathy, and support.
  • Provide consultation to and coordinate patient care with health center primary care staff. Identify, refer, and advocate for patients needing specialty behavioral health services, and other services as required.
  • Determine eligibility for Medicaid specialty/OCHN services and determine the appropriate level of care by utilizing clinical level of care tools.
  • Conduct telephone follow-ups on patients deemed “high risk” or “at risk.”
  • Utilize population health information to refer patients to targeted health and wellness services.
  • Make referrals for patients deemed “high-risk” and /or “at risk” to receive appropriate screenings, exams, and annual preventative medical and behavioral health services.
  • Participate in workgroups and committees with OCHN and Honor Community Health teams as deemed appropriate.
  • Complete all charting/documentation as needed and required by contracted funding sources including assessments, progress notes, and billing. Charting/documenting should be completed in a timely fashion, generally 24 hours.
  • Understand OCHN provider agencies and inform available choice of agency and services to those eligible for OCHN services.
  • Maintain knowledge of multiple community resources for referral to individuals in need and/or do not meet criteria for OCHN services.
  • Create new medical records for individuals seeking an Access Screening, if applicable and completes initial documentation in medical record.
  • Provide links and coordination with Crisis Providers for individuals experiencing crisis.
  • Collaborate and coordinate as needed with internal and external providers.
  • Prepare healthcare data reports and share with Access leadership in a timely manner, alerts leaders of detected trends or changes, and shares any identified barriers to achieving Access goals with Access leadership.
  • Complete quarter and annual reporting for grant and submit to Access leadership.
  • Other duties as assigned.

Job Requirements and Qualifications

Education:

  • Individual must possess a master’s degree in a mental health field.
      • ***Bilingual in Spanish desirable***

Training Requirements (licenses, programs, or certificates):

  • Current State of Michigan license as, Social Worker (LMSW), (LLMSW), or Counselor (LPC), (LLPC)

Experience Requirements:

  • One year minimum of Behavioral Health experience.
  • Experience with Federally Qualified Health Centers is preferred.
  • Preference for experience in the OCHN network.

Preferred Requirements:

  • Knowledge of DSM-IV TR and DSM-V criteria.
  • Knowledge of Michigan Mental Health Code.

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