Tier II IT Service Desk

4 weeks ago

Knoxville, United States StaffSource Full time
Job DescriptionJob Description

The IT Support Specialist will be responsible for working mostly in a remote and/or onsite support role of our customers throughout East TN. The majority of our customers are in the Healthcare industry, so professionals with customer service knowledge and experience are required. 

 

Responsibilities:

·      Utilize our tools and various technologies to provide a variety of services to end-user clients

·      Provide Escalated Remote IT Support to End-Users on a day to day basis

·      Provide Escalated Onsite IT Support to End-Users on a day to day basis

·      Troubleshoot, Diagnose and Resolve IT Problems related to

·      Microsoft Windows Servers

·      Microsoft Office365 and related technologies

·      Microsoft Azure and Amazon Web Services

·      Routers, Switches, Firewalls, Access Points & Other Network Devices

·      VMWare & Citrix Server and Desktop Virtualization Technologies

·      Microsoft Windows10 Operating System

·      A variety of desktop applications such as Office, Adobe Acrobat, Quickbooks, etc

·      A variety of healthcare applications related to practice management and electronic medical records.

·      Communicate clearly and effectively in a written and oral fashion

·      Manage personal time effectively and keep up with tickets, time and notes related to work performed

·      Be available to be on 24/7 call on a rotation with other team members

·      Other tasks or duties as assigned or required

 

To be considered for this position you should have a history demonstrating:

·      Be self-initiating with a positive attitude and high level of confidence

·      Technical and relational discernment to manage complex situations

·      Highly customer-focused mindset

·      Effective communications verbally and written

·      The ability to prioritize and execute tasks with limited supervision

 

You will be measured by the following outcomes:

·      Maintain agreed number of tickets and tasks individually, and team wide, that are completed in a timely manner according to the company SLA.

·      Update customers, service coordinator and fellow team members who may be involved with assigned tickets and tasks as needed and in accordance with company SLA.

·      Maintain a daily timesheet and records of your accomplished work.

·      Complete assigned technical certifications to ensure growth in technical proficiencies.

·      Maintaining individual and corporate Customer Happiness goals as defined.

 

You should have qualifications and/or experience as follows:

·      High school degree, Associates, Bachelors or Technical Degree Desired

·      2-5 Years IT Experience

·      Strong desktop operating system and applications knowledge

·      Strong understanding and experience with ALL Microsoft Windows Server & Application technologies

·      Strong understanding and experience with Microsoft Office365

·      Fundamental knowledge and understanding of networking technologies including TCPIP, Routing & Switching, Firewall Policy Management, Remote Access

·      Knowledge and some experience with Virtualization Technologies from Citrix and/or VMWare

 

Bonus Points:

·      Background in IT Managed Services

·      Certifications: Microsoft, VMWare, Citrix, Cisco, Citrix, Fortinet, CompTIA

·      Associates or Bachelors in Computer Science or related field

·      Microsoft Windows Server, Active Directory and Exchange

·      Citrix and VMWare

·      Networking/Switching hardware

·      Firewall, EDR, MDR, SEIM, and other Security Technologies

·      Backup and Recovery software

·      EMR/EHR/Practice Management Experience

  • It Service Desk Technician

    1 week ago

    Knoxville, United States Emerald Resource Group Full time

    Role: IT Service Desk Technician / IT Help Desk Support Location: Knoxville, TN As a crucial technical asset within our organization, the IT Service Desk Technician plays a key role in providing desktop support, facilitating effective communication, offering expert troubleshooting, and ensuring prompt resolution of end-user PC, laptops, and desktop requests...

  • IT Help Desk Support

    1 month ago

    Knoxville, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet...

  • IT Help Desk Support

    4 weeks ago

    Knoxville, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to...

  • Electrician II

    1 day ago

    knoxville, United States University of Tennessee Full time

    Electrician II MR 06 - Starting rate dependent on candidate qualifications and experience Summary: The Facilities Services Department is responsible for the maintenance and operations of all campus facilities which includes buildings, grounds, and ut Electrician, Facilities, Service, Electrical, Retail, Education, Systems

  • Part-Time 5+ years Experienced IT Help Desk Contractor

    4 weeks ago

    Knoxville, United States CORPORATE POWER INC Full time

    Job DescriptionJob DescriptionWe are seeking a Part-Time Experienced Level II IT Help Desk Contractor to join our team!You will provide Level II end-user technical support for user desktops, laptops, smartphones, and remote access as well as initial response for servers and network devices, and will work with our IT staff located in New York. You will visit...

  • IT End User Services Manager

    2 weeks ago

    Knoxville, United States StaffSource Full time

    Job DescriptionJob DescriptionPosition OverviewThe IT End User Services Manager is a pivotal role responsible for overseeing the delivery of IT services to end users. This position combines leadership, technical expertise, and help desk management to ensure that employees have access to the necessary technology and support to perform their job functions...

  • IT End User Services Manager

    1 week ago

    Knoxville, United States Stowers CAT Full time

    Position Overview The IT End User Services Manager is a pivotal role responsible for overseeing the delivery of IT services to end users within Stowers Machinery. This position combines leadership, technical expertise, and help desk management to ensure that employees have access to the necessary technology and support to perform their job functions...

  • Front Desk Attendant

    2 days ago

    Knoxville, United States In-Shape Solutions, LLC Full time

    Part-Time Weekend Closer 12 pm - 7 pm. Monday - Friday 10 am -3 pm. The front desk is the first and last impression that members and prospective members see as they enter and exit the club. Customer service is key when welcoming and assisting parents Front Desk, Attendant, Instructor, Hotel

  • Electrician II

    17 hours ago

    Knoxville, United States University of Tennessee Full time

    Electrician II MR06 - Starting rate dependent on candidate qualifications and experience Summary: The Facilities Services Department is responsible for the maintenance and operations of all campus facilities which includes buildings, grounds, and utility systems. The Electrician installs, operates, and maintains electrical systems and equipment for the UT...

  • Hotel Front Desk Receptionist

    1 week ago

    Knoxville, United States Crowne Plaza Knoxville Full time

    Hotel Front Desk PM Receptionist - Full & Part-Time Front Desk Receptionist Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need...

  • Front Desk Agent

    3 weeks ago

    Knoxville, United States Mckibbon Hospitality Full time

    What Makes a McKibbon Front Desk Agent? The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are...

  • PM Hotel Front Desk Receptionist

    1 week ago

    Knoxville, United States Crowne Plaza Knoxville Full time

    DescriptionHotel Front Desk PM Receptionist - Full & Part-Time Front Desk Receptionist Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they...

  • Pm Hotel Front Desk Receptionist

    2 days ago

    Knoxville, United States Crowne Plaza Knoxville Full time

    Hotel Front Desk PM Receptionist - Full & Part-TimeFront Desk Receptionist Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need...

  • Patient Service Rep II

    7 days ago

    Knoxville, Tennessee, United States Covenant Health Full time

    OverviewPatient Service Representative, Internal Medicine West Full Time, 80 Hours per pay period, Day shift Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology,...

  • Pm Hotel Front Desk Receptionist

    1 month ago

    Knoxville, United States Crowne Plaza Knoxville Full time

    Job DescriptionJob DescriptionHotel Front Desk PM Receptionist - Full & Part-Time Front Desk ReceptionistDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure...

  • Guest Services Representative>

    4 weeks ago

    Knoxville, United States Pilot Flying J Full time

    Pilot Flying J - - [Front Desk Agent / Concierge] As a Guest Services Representative at Pilot Flying J, you'll: Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation; Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest...

  • Clin Nurse II

    6 days ago

    Knoxville, TN, United States Covenant Health Inc. Full time

    Overview Registered Nurse, Infusion Svs At Dwnt $5,000 Sign-on Bonus for experienced RNs Full Time, 80 Hours Per Pay Period, Day Shift LeConte Medical Center Overview: LeConte Medical Center is a part of Covenant Health, our region's top-performing healthcare network and is a 79-bed community hospital located in the heart of Sevier County....

  • IT Help Desk

    3 weeks ago

    Knoxville, United States StaffSource Full time

    Job DescriptionJob Description*Please note this is for 2nd shift (3pm-Midnight) and is fully on site located in the Cedar Bluff area of Knoxville, TN*The purpose of this job is to provide first level technical support to all company locations.Responsibilities:·         Utilize defined help desk processes and procedures to provide first level...

  • Front Desk Medical Receptionist

    1 week ago

    Knoxville, United States M Force Staffing Full time

    Job DescriptionJob DescriptionMedical Office Front DeskOccasional Travel to different office locationsJob TaskProvide the highest level of customer service to patients, fellow employees, and referral sourcesPatient registrationAnswer phonesAppointment confirmationsSchedule patientsReschedule no show appointments and cancellationsKnowledgeable of ICD-10 or...

  • Hotel Guest Services Manager

    3 days ago

    Knoxville, United States Crowne Plaza Knoxville Full time

    Description Crowne Plaza Knoxville is looking for an experienced and dynamic individual to join our team! Our ideal candidate is highly organized and detail-oriented with excellent customer service skills and the ability to multitask and manage competing priorities. The Guest Services Manager is responsible for helping to create an exceptional experience for...