CSR for a Pharmacy Call Center

3 weeks ago

Cary, United States CornerStone Staffing Full time
Job DescriptionJob Description

CornerStone Staffing is hiring for 2 Healthcare Customer Support Reps in Cary, NC

Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.

Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.

Don't miss out on this opportunity APPLY TODAY

 

Location: Cary, North Carolina **100% On-Site** potential to become hybrid after training (6 weeks)

 

Pay: $20.40/HR

 

Schedule: Monday – Friday | 11:30am-8pm EST

**Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule **

 

Essential Duties and Responsibilities

  • Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information

  • Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

  • Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction

  • Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

  • Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request

  • Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

  • Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety

  • Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

 

Qualifications/Requirements

  • High School Diploma or GED with minimum of Associate degree preferred

  • 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus

  • Strong professional and empathetic verbal and written communication skills

  • Experience working with management information systems to effectively address customer needs

  • Proficiency in Microsoft applications

  • Excellent verbal and written communications

  • Professional telephone manner

  • Strong attention to detail

  • Customer service experience in a Call Center role – no retail

  • Medical office experience / knowledge of medical terminology preferred

  • Must be willing to take a typing and customer service test

 

To Apply for this Job: 

Click the Apply Online button at the top of this page, then:

 

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Richardson location..

 

#zip

Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunityCompany DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r
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CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity

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