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IT Support Technician
2 months ago
Client Services II Support role is a customer service role that directly interfaces with customers in a technical capacity providing IT support on a day-to-day basis for primarily deskside, ITKiosk, and phone. The technician must be strong in MAC support, a self-starter and have the ability to follow directions.
The candidate should have the following skill sets in a support capacity (Customer Service, troubleshooting and configuration):
• Customer Service
• Apple macOS
• Apple Business Manager
• Microsoft O365 (Office, etc.)
• MS Teams and Teams Rooms
• Conference Room Support
• Azure
• Intune
• Active Directory
• Microsoft Teams
• iOS
• SAP
• Service Now
• VPN
• ZScaler
• SCCM
• Asset Management
• Imaging/Deploying MAC and PC
• BeyondTrust – BOMGAR
• Basic networking knowledge (Switches, Client)
Requirements
• Minimum 5+ years of IT experience with 1 year experience managing/leading teams in a multi-office environment and remote support environment
• Strong communication, critical thinking, and organization skills
• Strong attention to detail, making and keeping commitments
• Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management
• Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
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Browse our website below for additional information on our company.\r
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The Fountain Group\r
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4505 Woodland Corporate Blvd, Tampa, FL 33614\r
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”