Customer Service Representative

3 weeks ago

Mesa, United States Cogent Infotech Corporation Full time
Job DescriptionJob Description

Description:

•       Under general supervision, completes and responds to customer requests via email.

•       Contains strong skills in providing excellent customer support, effectively overcoming obstacles, ability to maintain composure & demonstrate professionalism under strenuous circumstances, and demonstrates reliability.

 

•       Uses rigorous logic and methods to solve difficult problems with effective solutions.

 

Duties and responsibilities:

•       Provide timely response and supply requested packages in the agreed-upon format for all requests for Court Evidence Packages received via e-mail.

•       Professionally communicate with internal and external customers on all matters related to court evidence packages.

•       Maintain all evidence of court Dispositions and place them into the tracker system.

•       Maintaining up-to-date Standard Operating Procedures per jurisdiction.

•       Monitoring the status of work, identifying, and solving problems.

•       Report any equipment-related issues timely to ensure they are resolved quickly. Escalate if reported issues are not resolved timely.

•       Demonstrates the ability to manage priorities effectively to meet customer and departmental expectations.

•       Skilled at learning new industry, company, product, or technical knowledge.

•       Ability to handle difficult situations and a changing environment.

 

Qualifications:

•       High School Diploma or Equivalent

•       Proficient computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)

•       Data Entry 40 wpm

•       Strong communication, both verbal and written

•       Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues

•       Make sound decisions and accept/act upon constructive feedback

•       Adhere to professional behavioral expectations and the ability to work well with different groups and departments

•       Must be able to operate effectively and reliably in office

•       Drug Tests, Background Checks and Fingerprints are required

•       Capable of sitting or standing for extended periods will be a requirement

 

•       Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shifts). 

Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.

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