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Customer Service Associate

3 months ago


San Francisco, United States Recchiuti Confections Full time
Job DescriptionJob Description

Title

Customer Service Associate (Seasonal)

Classification

Non-exempt, Temporary Full-time or Part-Time

Salary Range

$20-$22, commensurate with experience

Reports to

Channel Sales Supervisor

Location

3rd St Office

Desired Start Date

9/16/24

Essential Duties and Responsibilities

The CSA’s primary responsibilities include but are not limited to the following:

· Support the Sales & Customer Service Team with special projects for Corporate and Online sales channels

· Answer and follow-up on customer service calls and emails

· Troubleshoot and resolve customer service and sales issues

· Process orders for online and phone orders

· Resolve shipping issues to ensure safe, on-time delivery

· Coordinate special arrangements, updates, or last-minute changes to orders

· Assist with printing marketing collateral and other reproduction needs

· Greet visitors to our office and assist customers with will-call orders

 

Job Qualifications and Competencies

Required Knowledge, Skills, and Abilities

 

· 1+ years’ experience in a customer service or order entry role

· Strong MS Word, Excel, and Outlook skills

· Fluency in English, with excellent written and verbal communication skills

· Reliable and punctual; must adhere to published schedule (standard hours will be 8:30am – 5:00pm, some weekend work may be required, schedule may change)

· MUST be able to work the following schedule:

o Full-time role: 40 hours per week, mix of weekdays and some weekend shifts (e.g. 11/30 or 11/31, 12/7 or 12/8, 12/14 or 12/15, and 12/21 or 12/22)

o Part-time role: 20-30 hours per week, preferred availability on Mondays and some additional weekdays plus some weekend shifts (e.g. 11/30 or 11/31, 12/7 or 12/8, 12/14 or 12/15, and 12/21 or 12/22)

· High-touch customer service skills, and positive outlook

· Able to thrive in a fast-paced environment

· Experience trouble-shooting shipping issues with FedEx and UPS a plus

 

Desired Knowledge, Skills, and Abilities

· Strong critical thinking and problem-solving skills

· Ability to self-motivate, work quickly and efficiently, and meet deadlines

· Attention to detail

· Team player

· Ability to speak Spanish a plus but not required

 

How to Apply

To apply, please submit a resume and thoughtful cover letter to hr@recchiuti.com and include in the Subject: “Customer Service Associate (Seasonal)”. Applications without a cover letter will not be reviewed. Thank you for your interest.

Company DescriptionRecchiuti Confections is a high-end San Francisco-based artisan confectioner. Our handmade truffles and specialty confections have graced the pages of Food and Wine, Bon Appétit, The New York Times’ Wirecutter and other well-respected publications. We are dynamic, creative, and entrepreneurial company looking for a Customer Service Associate (CSA) to assist our sales team with customer service, order processing, and administrative assignments during our bustling holiday season. The CSA is responsible for supporting all of Recchiuti Confection’s sales channels, with a strong focus on Corporate and Online.Company DescriptionRecchiuti Confections is a high-end San Francisco-based artisan confectioner. Our handmade truffles and specialty confections have graced the pages of Food and Wine, Bon Appétit, The New York Times’ Wirecutter and other well-respected publications. We are dynamic, creative, and entrepreneurial company looking for a Customer Service Associate (CSA) to assist our sales team with customer service, order processing, and administrative assignments during our bustling holiday season. The CSA is responsible for supporting all of Recchiuti Confection’s sales channels, with a strong focus on Corporate and Online.