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Customer Service Representative
3 months ago
- Ensuring that all incoming calls are answered promptly.
- Addressing basic questions and resolving customer concerns by consistently applying policies and procedures.
- Documenting all policy changes in writing or through audio recording.
- Recording all policy-related calls in policy notes.
- Assisting customers with payments through various payment methods.
- Helping agents with commission or policy-related inquiries.
- Directing customers to the appropriate employees or departments when specialized assistance is needed.
- Demonstrating empathy when assisting grieving customers.
- Maintaining a high degree of professionalism and a track record of longevity in previous positions.
- Excellent verbal and written communication skills, including the ability to effectively communicate with both internal and external customers.
- Proficiency with computer applications such as MS Office (Word, Excel, and Outlook).
- The ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service.
- Capacity to work independently and complete assignments within the parameters of given instructions, prescribed routines, and standard accepted practices.
- A high school diploma or GED is required, associate degree preferred.
