CSR Call Center

2 weeks ago

Ocala, United States Express Pros - Ocala Full time
Job DescriptionJob Description

Customer Experience Specialist - CSR / Ocala, FL /  $16/HR

 

Position: NOT REMOTE - You would be training/working in-office.

Pay rate: $16.00+/hr

Schedule: Monday-Friday (40 hours / week)
Must be available between 8:00am-9:00pm - You don't get to pick your schedule, you must be available during those hours.

 

Requirements:

  • 1 year or more experience in a call center setting OR some type of mortgage industry and/or financial service experience OR recent graduate with a high GPA.
  • Must be computer savvy and able to learn new software easy. Technologically inclined.
  • Must be available to work anytime M-F 9am-7pm as the schedule can be anytime during those hours.

****If you recently graduated High School and have a high GPA OR an IB High School degree will have all experience requirements waived.****

 

To Apply: Send Resume to Devin.Sias@Exprespsros.com

Job Duties:

  • Exceed all daily, weekly, and monthly call performance targets/metrics as set forth.
  • Inbound calls along with outbound welcome and payment reminder calls.
  • Answer all borrower calls and verify account information provided through servicing system validation in compliance with all data privacy regulations.
  • Accurately responds and educated borrowers on inbound service inquiries.
  • Identify borrower’s request/inquiry through effective listening skills.
  • Maintains borrower records and updates customer account information.
  • Follow and deliver scripted campaigns to the borrowers for determining proper transfer workflow to appropriate departments.
  • Administrative duties assigned.

Software Skills:

  • Microsoft Office - Outlook, Word, Excel, and PowerPoint
  • Must be someone who is computer savvy and picks up software quickly

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