Wellness Center Receptionist

1 month ago

Milpitas, United States Ayurvedic Academy Inc. dba Kerala Ayurveda Academy Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off


If you excel in Customer Service and enjoy providing the best experience for those seeking to improve their health, please join us as a Wellness Center Receptionist This position is the primary point of contact and support for guests before, during and after their experience. You will be responsible for performing the day-to-day operations of the Wellness Center while maintaining a friendly, effective and efficient atmosphere. This is a front-facing, customer service driven position that requires an excellent communicator, welcoming personality and administrative multitasker.

QUALIFICATIONS


  • Local to Milpitas, CA and available to work on-site 40 hours per week.

  • College degree preferred.

  • 2 years of experience working in a Wellness Center, Spa or Medical Office preferred.



COMPETENCIES & SKILLS


  • Excellent communication skills including command of the English language in written, oral and electronic communications.

  • Technologically focused: experience with CRM, retail POS, Microsoft Office and Google Suite required.

  • Customer Service training and experience.

  • Able to multitask and handle challenging scenarios with ease.

  • Light accounting, inventory and general housekeeping for the office.



RESPONSIBILITIES


  • Greet guests and schedule appointments for Wellness services with accuracy.

  • Maintain complete confidentiality in all guest matters in accordance with company policy.

  • Ensure a clean and well-organized work area, delivering excellent communication and administration services.

  • Ensure adequate stock of supplies and equipment, keeping inventory and reorder as necessary.

  • Enroll guests in special programs or memberships. Actively promote the Wellness Center, treatments, services, consultations and retail, as well as programs, promotions and discounts when available.

  • Provide detailed descriptions of Wellness treatments, packages, services, facility features, and hours of operation.

  • Provide excellent communication and professionalism with phone, email, and verbal responses and requests.

  • Receive payments for goods and services and properly account for all transactions and money. Reconcile daily sales, deposits, and receipts as outlined in Standard Operating Procedures and Protocols.

  • Ensure that the check-in and payment processes are handled in accordance with company policy by processing cash, credit card, and transactions accurately.

  • Maintain facility by checking equipment, stocking supplies and performing light cleaning.

  • Ensure proper coverage of reception when it is necessary to leave the area.

  • Assist as needed with lifting and storing equipment, product displays, and preparing for special events.

  • Maintain a positive attitude and contribute toward a quality work environment.


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