Desktop Support Technician
2 weeks ago
Desktop Support Technician
Pay Rate: $19.00/HR W2 (Increase to $22/HR upon hire)
Hours: Monday-Friday, 8am-5pm
Location: 401 Sweeten Creek Industrial Park Rd, Asheville, NC 28803
Duration: Contract-to-Hire
Description:
- Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist other coworkers in resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects
- Experience working in enterprise environment.
Skills:
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
- Comfortability with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
- Experience PC/laptop Deskside support | Break/Fix Support | Install, Move, Add, Configure “IMAC”
- CompTIA A+ certification is a plus
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