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General Manager
2 months ago
Job Summary:
Assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership on behalf of the dealer. Fulfills responsibility using sound business management practices. Plans, motivates, and coordinates the activities of the management team.
This Position is eligible for commission, with earning potential up to $300,000 per year
Essential Job Duties and Responsibilities: (Additional duties as assigned)
- Hires, trains, and motivates all dealership department managers.
- Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals.
- Plans dealership operations for the coming year and submits to the dealer for approval.
- Meets with the comptroller/office manager monthly to review departmental forecasts for consistency with the annual forecast.
- Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance.
- Monitors the daily operating control (DOC), recommending improved courses of action where necessary.
- Provides dealers with accurate weekly reports on the financial condition of the dealership.
- Ensures that the monthly financial statement is complete, accurate and submitted on time to the factory.
- Develops and maintains a good working relationship with lending institutions and manufacturing personnel.
- Communicates management policies and procedures to all employees and ensures that they are understood and followed.
- Provides enthusiastic leadership to help shape employees' attitudes and build morale.
- Holds regularly scheduled managers’ meetings to ensure that every department is operating efficiently and profitably.
- Reviews all requests for training, approves those which are appropriate and consistent with the dealership's goals for professional/technical ability and advancement, and monitors their effectiveness.
- Reviews and approves compensation plans for all employees.
- Coordinates with the business office to ensure that records and analyses are maintained accurately.
- Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs.
- Resolves any customer complaints that department managers are unable to rectify.
Required Experience and Education:
- High School Diploma or GED; Bachelor's degree (B.A.) from four-year college or university.
- Four to ten years related experience and/or training; or equivalent combination of education and experience.
Additional Requirements:
- Valid New York State Driver License.
Required Skills and Attributes:
- Must be a role model and strong leader.
- Must have strong team management and interpersonal skills.
- Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information.
- Ability to prioritize and organize work in a multitasked environment.
- Excellent verbal and written communication skills.
- Attention to detail.
- Strong organizational skills including the ability to manage multiple projects and details simultaneously.
- Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.
- Ability to work productively in a fast paced, stressful environment.
- Financial and accounting knowledge.
Equipment, Machines and Software Used:
- Computer software: Microsoft Office to include Word, Outlook, Excel, PowerPoint, ADP, QuickBooks, and CDK.
Physical and Mental Requirements:
- Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
- Mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading.
Physical Exertion:
- Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
- Light exertion can involve sitting, walking and/or standing most of the timeEnvironmental Conditions:
- Work is performed in a dealership setting (lot, showroom, service department and offices). Occasional weekend and evening hours are required.
Hazards and Safety Precautions:
- Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
- Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.
Disclaimer:
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
