Front Desk Receptionist

Position Title:          Front Desk Receptionist

Department:            Membership and Marketing

Reports to:               Membership Director

Supervises:               None

Position Summary: The position is responsible for welcoming members to the club and managing their needs. Also, for operating the main phone line, relaying messages, and booking reservations. The position also assists with data entry, proofreading, communications and mailings as needed.

Employment Status: Seasonal employees can expect a consistent schedule from (approximately) April to October each year. Each October, employees are allowed to submit requests to transition to either part-time or full-time status. The approval of these requests will be based on the needs of the Club and the employee's performance track record. 

Qualifications:

• High school diploma or equivalent in appropriate experience preferred
• Two or more years’ experience in a similar position
• Proficient in Microsoft Excel
• Ability to work scheduled hours including, when necessary, holidays and weekends
• Ability to lift 50lbs.
• Lifting, bending, twisting, reaching crouching, and crawling throughout the course of the job
• Being on your feet for an extended period of time

Job Duties:

• Serves as a positive role model by:
  • Adhering to the same standards of service and behavior that peers are required to uphold
  • Demonstrating effective communication skills through various digital platforms utilized by the Club
  • Maintaining a positive and friendly demeanor at all times
  • Working with peers to meet the needs of the team
  • Representing the Club well in its relationships with members and vendors

• Continually provides services in the areas of:
  • Greeting members and their guests, while assisting with general questions and concerns
  • Operating the main phone line, forwarding calls and taking accurate messages
  • Accepting and documenting dinner reservations
  • Collecting outgoing mail and member payments
  • Operating an efficient coat-check during events
  • Maintaining lost and found items in an organized and secure manner

• Assumes responsibility for the department by:
  • Assisting supervisors in maintaining proper inventory levels
  • Maintaining the appearance and organization of the reception area
  • Communicating with supervisors and peers concerning ongoing projects

• Results on which performance will be evaluated but are not limited to:
  • Being attentive to the needs of the members
  • General behavior and language
  • Maintaining good hygiene and a professional appearance
  • All but not limited to this Job Description