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Desktop Support Technician
2 months ago
Desktop Support Technician
Pay Rate: $20.00/HR W2
Hours: Full time, M-F, 8am-5pm
Location: Los Angeles, CA 90066
Duration: Contract-to-Hire
Description:
· Provide excellent customer service in a customer facing desktop support role.
· Under minimal supervision, desk side technicians will manage assigned tickets and handle customer raised issues, with team support when necessary.
· Typical calls for service include provisioning new devices, re-imaging existing devices, access and domain settings, O365 [one drive and mapped drive] issues, e-mail or other software issues and assisting users with damaged or broken devices.
Skills:
- Healthy technical understanding of both PC and MAC systems are required, experience with ticket management systems like ServiceNow are helpful.
- Must be able stay focused, working independently
- Great Customer Service
- Troubleshooting skills with hardware and software
- Technical schooling preferred
· In our environment break fix experience is not required - no hardware repair is done on site.
Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.