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Customer Service Representative

5 months ago

Eagan, United States Labor Solutions, LLC Full time
Job DescriptionJob Description

Summary:

The Customer Service Specialist Il is responsible for protecting and maintaining our commitment to the highest levels of customer satisfaction. This position contributes to the growth of the company by cultivating customer relationships with responsiveness, respect, and communication. The Customer Service Specialist Il works both independently and as part of a team to reach out customer satisfaction goals. Activities include responding to inquires via e-mail and phone, processing receipts, orders, handling customer complaints/questions in a prompt, courteous and effective manner.

Required Education and Experience:

• High School Diploma or equivalent

• 1-2 year's previous Customer Service Experience

Preferred Education and Experience:

• 3+ year's Previous Customer Service Experience

Essential Duties and Responsibilities:

• Builds and maintains strong, long-lasting customer relationships

• Operates as the lead point of contact for any and all matters specific to a customer

• Professionally handles incoming requests from customers and ensures that issues are resolved both promptly and thoroughly

• Processes customer orders/changes/returns and inbound receipts according to established department policies and procedures

• Provides quality services and support in a variety of areas including, but not limited to billing, filing, scanning, and emailing inbound/outbound documents, phone calls, monitoring supplies and stocking printer

• Communicates with warehouse personnel and provides inbound/outbound and inventory documents as needed

• Investigate inventory discrepancies as needed

• Works with Transportation department and outside carriers to arrange customer shipments

• Responsible for communication to management when obstacles arise that challenge the normal daily process

• Supports all initiatives and safety policies to ensure a safe work environment which has been designed to meet OSHA requirements

• Ability to work in multiple buildings as backup to main point of contact

• Responsible for initiating and verifying monthly invoicing and distributing to customers in a timely fashion

• Maintains the office work environment in a neat, clean, and orderly fashion

• Other duties as assigned.

Required Skills:

• Highly developed sense of integrity and commitment to customer satisfaction

• Demonstrates passion for excellence with respect to treating and caring for customers

• Extremely organized with the ability to multitask, prioritize, and manage time

• Possess strong interpersonal skills with ability to communicate clearly and professionally, verbally and written

• Ability to handle complaints and unpleasant customers

• Self-starter with strong self-management skills

• Exceptional problem-solving skills with the ability to be detailed-oriented

• Willingness to work a flexible schedule and occasional overtime, as needed

• Possess strong work ethic and team player mentality

• Strong computer skills, with specific experience with Microsoft Office.

Company DescriptionLabor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.

Thank youCompany DescriptionLabor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.\r
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Thank you