Customer Service Representative

4 weeks ago

Patterson, United States CARTWRIGHT AND DAUGHTERS Full time
Job DescriptionJob Description

We are seeking an Office Sales to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Ability to work on a computer

Nature of the Work:

Must be able to service customers in a polite, friendly and professional manner whether in person or on the telephone. Must assist them with reservations, contracts, questions, register transactions and order adjustments. Must be able to process cash and credit card payments, as well as make change and credits.

 

Working Conditions:

Must sit for long periods of time. Most work will be indoors with limited exposure to outside elements. The job requires constant interaction with the public. May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene and cleaning solvents.

 

Education, Skills & Requirements:

· Must maintain a professional personal appearance.

· Must possess sales and customer relation skills.

· Must be able to use mathematics to solve problems.

· Computer knowledge is preferred. Training on rental software will be provided.

· Must be able to speak English clearly and write legibly. The ability to speak other languages is a plus.

· Must be able to lift approximately 40 lbs.·

· Must maintain an acceptable attendance record.

· Must be able to provide, understand and complete instructions furnished in written, oral or scheduled form.

· Maintain a cooperative working relationship with co-workers.

· Must be able to maintain a high degree of patience.

 

Reports to: Director of Inside Sales or Sales Manager

Company DescriptionCartwright & Daughters always aims to go beyond our clients expectations with quality products, clean tents and superb customer service. Whether you are hosting an intimate dinner party, lavish wedding or a corporate event, Cartwright & Daughters will provide friendly professional service from the beginning to the successful event ending.
It is our attention to detail, commitment to our customers and their events that sets us apart from the rest. For over 40 years we have been serving our customers throughout the Hudson Valley area covering lower Dutchess, Putnam, Orange and Westchester Counties in New York as well as Fairfield & Litchfield County in Connecticut. It is our dedication to customer service that has earned us an impeccable reputation.Company DescriptionCartwright & Daughters always aims to go beyond our clients expectations with quality products, clean tents and superb customer service. Whether you are hosting an intimate dinner party, lavish wedding or a corporate event, Cartwright & Daughters will provide friendly professional service from the beginning to the successful event ending.\r
It is our attention to detail, commitment to our customers and their events that sets us apart from the rest. For over 40 years we have been serving our customers throughout the Hudson Valley area covering lower Dutchess, Putnam, Orange and Westchester Counties in New York as well as Fairfield & Litchfield County in Connecticut. It is our dedication to customer service that has earned us an impeccable reputation.

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