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Kitchen Bath Showroom Assistant
2 months ago
The Kitchen and Bath Showroom Assistant is a key role responsible for maintaining the day-to-day operations of the showroom. This role ensures a positive experience for all customers, both in person and over the phone. The assistant supports the design team by organizing appointments, maintaining inventory, and keeping the showroom environment welcoming and professional.
Key Responsibilities:
1.Customer Interaction:
Greet and Welcome Customers: Provide a warm, professional welcome to all walk-in customers and ensure they are comfortable while they wait.
Answer Phone Calls: Handle incoming calls, direct them to the appropriate team member, and provide information about the showroom’s offerings.
Client Assistance: Assist clients with general inquiries, provide information on products, and ensure they feel attended to at all times.
2. Showroom Maintenance:
Organization: Ensure that the showroom is tidy, organized, and fully stocked with product brochures, samples, and other materials.
Cleanliness: Regularly clean and maintain the showroom’s appearance, including dusting, arranging displays, and ensuring that all areas are presentable.
Inventory Management: Track and manage the inventory of showroom materials, ensuring that samples, brochures, and other items are always available. Place orders as needed to maintain stock levels.
3.Support to Designers:
Estimate Setup: Schedule and set up appointments for clients with designers, ensuring all relevant information is prepared and available.
Coordination: Work closely with designers to manage their schedules, client meetings, and follow-ups. Assist in the preparation of design proposals and quotes.
Sample Management: Ensure that all design samples are kept in order and are available for client presentations.
4. Order Management:
Inland Orders: Place and track orders for materials and products through the showroom’s ordering system. Ensure timely communication with suppliers and follow up on any delays or issues.
Documentation: Keep accurate records of all orders, deliveries, and returns. Communicate order status to designers and customers as needed.
5. General Administrative Support:
Record Keeping: Maintain accurate records of customer interactions, appointments, and sales.
Correspondence: Assist in preparing and sending out client communications, such as appointment reminders, thank-you notes, and follow-up emails. Data Entry: Enter client and sales data into the showroom’s CRM or other tracking systems.
Skills and Qualifications:
Customer Service: Strong interpersonal skills and the ability to communicate effectively with a diverse range of clients.
Organization: Excellent organizational skills with a keen eye for detail, particularly in maintaining the showroom’s appearance and managing inventory.
Administrative Abilities: Proficient in using office software, including CRM systems, email, and scheduling tools.
Team Player: Ability to work collaboratively with designers and other team members to ensure the smooth operation of the showroom. problem-solving ability to handle client inquiries and showroom issues efficiently and professionally.
Experience:
Previous Experience:2-3 years of experience in a customer service or administrative role, preferably in a retail or design environment.
Knowledge of Industry. Familiarity with kitchen and bath products, design trends, or home improvement is a plus.
Work Environment:
The position is primarily office-based, with frequent interaction with clients and designers in the showroom environment.
The role may involve light lifting and the occasional movement of samples and showroom displays.
Full-Time
Company DescriptionGlander Management Corporation provides innovative technology driven solutions for the home improvement industry specializing in kitchens, baths and closets.Company DescriptionGlander Management Corporation provides innovative technology driven solutions for the home improvement industry specializing in kitchens, baths and closets.