Customer Service Representative

2 weeks ago


Kings Mountain, United States Crypton Full time
Job DescriptionJob Description

Benefits offered

Here are just some of the benefits we offer:

· Salary is competitive with the current market

· 100% Paid Training

· 401k Plan with company match (after 6 months of service)

· Medical, Dental, and Vision plans

· Company-sponsored Basic Life & AD&D Insurance

· Company-sponsored Short-Term and Long-Term Disability

· Paid Vacation

· Tuition Assistance (including 100% of books)

Position Summary

We’re looking for a Customer Service Representative with Account Management experience to join our team in Kings Mountain, NC. We are looking for a client-centered, enthusiastic person with willingness to grow and learn. We offers a welcoming and supportive team atmosphere.

Work schedule: Monday through Friday; 7am – 3pm

Job Description

Key Responsibilities

· Support Sales Managers with new account establishment

· Interact daily with customers

· Enter customer orders in Microsoft Dynamic ERP system

· Customer order follow-up

· Communicate lead times and delays

· Answer customer inquiries

· Resolve customer issues

· Maintain accurate, up-to-date customer files

· Learn part numbers and products to assist customers with inquiries and new opportunities

· Expedite customer orders when necessary

· Generate weekly customer reports for open order status

· Attend and participate in weekly team meetings

· Assist with customer-specific projects, as needed

· Contribute to the improvement of the customer service team

· Collaborate with other departments (i.e. Production, Sales, Purchasing, Accounting, etc.)

Required Qualifications and Skills

· 3-4 years of customer service required

· Excellent written and verbal communication skills

· Professional phone etiquette

· High degree of comfort with Microsoft Outlook and Excel

· Must be able to multitask and exemplify resourcefulness

· Outstanding organization skills

· A stable work history and a desire to learn and be part of a growing team

· Must be able to work in a fast paced environment with a positive attitude

· Must be able to perform the responsibilities of the position, with or without reasonable accommodation

Preferred or Desirable Qualifications and Skills

· Experience with Microsoft Dynamics, a plus

· Easily learns new apps and technology platforms relevant to position

Education

· Minimum Requirements: High School Diploma or GED

 



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