Customer Service Representative
2 weeks ago
Benefits offered
Here are just some of the benefits we offer:
· Salary is competitive with the current market
· 100% Paid Training
· 401k Plan with company match (after 6 months of service)
· Medical, Dental, and Vision plans
· Company-sponsored Basic Life & AD&D Insurance
· Company-sponsored Short-Term and Long-Term Disability
· Paid Vacation
· Tuition Assistance (including 100% of books)
Position Summary
We’re looking for a Customer Service Representative with Account Management experience to join our team in Kings Mountain, NC. We are looking for a client-centered, enthusiastic person with willingness to grow and learn. We offers a welcoming and supportive team atmosphere.
Work schedule: Monday through Friday; 7am – 3pm
Job Description
Key Responsibilities
· Support Sales Managers with new account establishment
· Interact daily with customers
· Enter customer orders in Microsoft Dynamic ERP system
· Customer order follow-up
· Communicate lead times and delays
· Answer customer inquiries
· Resolve customer issues
· Maintain accurate, up-to-date customer files
· Learn part numbers and products to assist customers with inquiries and new opportunities
· Expedite customer orders when necessary
· Generate weekly customer reports for open order status
· Attend and participate in weekly team meetings
· Assist with customer-specific projects, as needed
· Contribute to the improvement of the customer service team
· Collaborate with other departments (i.e. Production, Sales, Purchasing, Accounting, etc.)
Required Qualifications and Skills
· 3-4 years of customer service required
· Excellent written and verbal communication skills
· Professional phone etiquette
· High degree of comfort with Microsoft Outlook and Excel
· Must be able to multitask and exemplify resourcefulness
· Outstanding organization skills
· A stable work history and a desire to learn and be part of a growing team
· Must be able to work in a fast paced environment with a positive attitude
· Must be able to perform the responsibilities of the position, with or without reasonable accommodation
Preferred or Desirable Qualifications and Skills
· Experience with Microsoft Dynamics, a plus
· Easily learns new apps and technology platforms relevant to position
Education
· Minimum Requirements: High School Diploma or GED
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