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Senior Field Service Technician

3 months ago

Groveport, United States Xylem Full time
Job DescriptionJob Description

We are seeking a motivated and detail-oriented Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing Water purification equipment and systems at customer sites. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Job Description

Core Responsibilities and Tasks

  • On-site Technical Support: Provide advanced troubleshooting and technical assistance to customers on-site, addressing complex issues and resolving them efficiently.
  • Installation and Maintenance: Perform installations, upgrades, and preventive maintenance on water purification equipment
  • Customer Relationship Management: Build and maintain strong relationships with customers, acting as a trusted advisor and ensuring their needs are met promptly.
  • Training and Guidance: Train and mentor entry technicians, sharing knowledge and best practices to enhance team capabilities.
  • Documentation and Reporting: Document service activities, including problems encountered, actions taken, and follow-up requirements. Provide detailed reports to management and customers as needed.
  • Adherence to Standards: Ensure compliance with safety standards, company policies, and regulatory requirements during all service operations.
  • Continuous Improvement: Recommend improvements to service processes, tools, and documentation to enhance efficiency and customer satisfaction.

 

Position Requirements

  • High School Diploma or equivalent

  • 1-3 years Technical Expertise: Proven experience in troubleshooting, repairing, and maintenance 

  • Customer Focus: Strong customer service orientation with the ability to effectively communicate technical information to non-technical clients.
  • Problem-Solving Skills: Ability to analyze problems and develop innovative solutions under pressure.
  • Organization and Time Management: Excellent organizational skills with the ability to manage multiple priorities and work independently.

  • Flexibility and Availability: Willingness to travel frequently and work outside normal business hours as needed.

  • Ability to obtain a DOT Medical Card

  • Physical Requirements: Ability to lift and carry equipment weighing up to 50 lbs, and perform physical tasks such as bending, kneeling, and climbing as required.

What we can offer you: Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including: Generous PTO package and paid holidays Dollar-for-dollar 401k match with a profit-sharing component Customizable health, dental and vision insurance (eligible on first date) Career progression plans Reward and recognition programs Paid parental leave Tuition Reimbursement Company Wellness Program Employee Discount Program

Company DescriptionJoin Xylem in the global mission to #LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.Company DescriptionJoin Xylem in the global mission to #LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. \r
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We’re Hiring\r
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If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.