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We are seeking a dynamic individual to join our team as an Arcade Manager. As the manager, you will be responsible for overseeing the day-to-day operations of the arcade, ensuring a fun and safe environment for our guests. Your duties will include managing employees, delegating tasks, and ensuring that all operational tasks are completed efficiently. The ideal candidate will possess strong leadership skills, and excellent communication abilities. Motivated career-minded persons looking for a home in a fantastic industry need only apply. Want a great environment to work in? You found it - good vibes only Come grow with us

DUTIES:

• Manage and supervise arcade staff including, revenue, safety, game operations, financial, guest services, inventory controls and merchandising.
• Maintain a close liaison at all times with company and site management team communicating information/changes in procedure as and when required.
• Hiring, training, and developing high-performing staff teams, creating work schedules, and ensuring health and safety regulations are carried out.
• Ensuring enjoyment of guests, managing shifts, and making sure the business is running at peak performance at all times.
• Develop and implement initiatives to boost employee morale and engagement
• Provide ongoing training and development opportunities for team members, supporting their growth and career progression
• Recognize and reward outstanding performance, fostering a culture of appreciation and motivation
• Encourage open and transparent communication across all levels of the organization
• Lead by example in upholding our company values and promoting a strong work ethic.
• Perform regular inspections, ensuring interior/exterior standards are maintained, where necessary advising management on remedial action or coordinating with park management as needed.
• Review arcade and machine performance on a daily basis with particular emphasis on security breaches while maintaining good machine housekeeping; making sure all cranes, pushers etc. are operating effectively.
• Perform all tasks related to opening and closing of establishment.
• Manage callouts to ensure proper scheduling coverage, filling in as necessary when there are lapses in coverage.
• Schedule and run weekly management meetings and monthly staff meetings to ensure high standards of service and productivity.
• Schedule and hold interviews, as well as assist other managers with hiring decisions.
• Train new and current employees on proper customer service practices, while being a stellar example for all staff.
• Create weekly staff schedules to ensure coverage.
• Ensure policies and procedures are being followed by monitoring checklists and compliance.
• Responsible for cleanliness of the entire establishment and adherence to cleaning tasks.

QUALIFICATIONS:

• Previous experience in either/arcade games, bowling, family entertainment center, or movie theater operations or other directly related experience helpful
• Technical and detail-oriented management skills
• Strong problem solving and critical thinking skills
• Must be able to work in a high-volume, fast-paced environment.
• Must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.
• Must demonstrate solid communication skills, strong critical and analytical thinking skills.
• Demonstrated proficiency in supervising and motivating subordinates
• Ability to multitask and work with a sense of urgency as a self-starter.
• Available to work flexible schedules and ability to work evenings, nights, and weekends and holidays.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee regularly works in an arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

DISCLAIMER:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

HB Leisure (HBL) is the world's leading attraction partner skill games and amusements. Established in 1927, HBL operates in over 150 sites and in 25 countries across the globe.

HB Leisure is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for employees and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

We only hire individuals authorized for employment in the United States.