Employer Account Representative

6 days ago


Los Angeles, United States Ironworker Employees' Benefit Corporation Full time
Job DescriptionJob Description

Job purpose

The Account Representative position under the direction of the manager and supervisor, is the point of contact for Contributing Employers and is responsible for account management & maintenance, collection of benefit contributions, and works closely with the Auditors and the Collection and Delinquency team.

Duties and responsibilities

  • Providing customer service to all current Signatory Employers, to include but not limited to:
    • Account Maintenance
      • New employer package / Follow up
      • Reconciliation includes debits/credits, employer report and batch reconciliation as required
      • Adjustments to hours or levels of apprentice’s
      • Manage the employers

· Interact with employers providing feedback and solutions

· Record the details of every action taken as well as the complaints, comments and inquiries from all internal and external interactions and update with detailed notes in the system.

· Maintain all aspects of collections with regard to delinquent contributions

· Excellent communication with counsel

· Monthly trustee report

· Compliance with security and confidentiality policy as well as HIPAA and ERISA regulations

Qualifications

  • 5 Years minimum office experience

· Strong mathematical aptitude & knowledge in accounting or finance preferred

· Experience in processing accounts receivables

· Data entry / 10-key proficiency is essential

· Strong analytical & problem solving skills

· Detail oriented & ability to prioritize workloads

· Proficient with Microsoft Office and its applications

· Exceptional telephone skills, strong verbal & written communication skills

· Impeccable organization & follow-up abilities a must

· Effective interaction with staff, employers & members to provide answers to inquiries about the Plan & ability to resolve issues

· Bilingual/Spanish preferred but not required

Compensation

Salary and benefits are competitive and will be based on the experience of the applicant. We offer an excellent compensation and benefit package, including medical, dental, vision, and a company-funded defined contribution retirement plan.

 

Company DescriptionWe are a non-profit providing Trust Fund Administrative Services and manage health benefits and pension plans for Ironworkers in California, Nevada and Arizona.Company DescriptionWe are a non-profit providing Trust Fund Administrative Services and manage health benefits and pension plans for Ironworkers in California, Nevada and Arizona.

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