Operations Supervisor
2 weeks ago
Responsibilities
Provide leadership, direction, and training to team members in a fast-paced, outdoor environment
Monitor and direct workflow to maintain optimal production levels
Assist in creating and maintaining a positive, high-energy work environment where employees are supported and valued and customers are appreciated
Coordinate daily labor activities, including breaks to ensure coverage during peak times
Carry out opening and closing procedures, including cash reconciliation at end of shift
Anticipate and actively listen to customer needs and facilitate prompt and positive resolution of customer issues or concerns
Supervise team members’ performance, identify strengths and areas for improvement
Effectively communicate and exemplify professional behavior and company policies and procedures
Execute site inspections for cleanliness and safety, ensuring equipment is in working order and the site is clean, neat, and attractive to customers at all times
Assist in the maintenance of equipment, troubleshooting mechanical and technical issues, and maintaining accurate service records
Qualifications
One year of customer service experience, preferably in a supervisory role in a service industry
Ability and desire to develop leadership competencies, including sound decision-making and judgment, initiative, goal orientation, strong interpersonal and communication skills, and conflict management
Basic knowledge of computer software systems, including word processing and POS software
Organizational and time management skills with the ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
Team orientation with the ability to foster unity, create a positive work environment, and motivate others
Bilingual preferred but not required
Compensation and Benefits
Competitive pay (weekly)
Health Insurance
Dental Insurance
Vision Insurance
Opportunities for advancement
Ongoing training and development
Free employee car washes
Fun, inclusive, positive work environment
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