CSR Dispatcher
3 weeks ago
Centennial, United States
JC Mechanical Heating & Air Conditioning
Full time
Job DescriptionJob DescriptionWe are seeking a CSR Dispatcher to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues; you will also be responsible for answering incoming phone calls and keeping up with the text messaging platform to keep the schedule full. Your job is to maintain the schedule complete
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Service Titan Experience a Plus
- Experience in the HVAC is not mandatory but is a plus
- Experience in a fast high-stress environment ( HVAC can get stressful )
- Ability to problem solve and show that you have the ambition to do what needs to be done without walking through it step by step.
- I want to grow with a team that wants the same.
- Any degree certifications are a plus
- willingness to learn new things and adapt to the ways we do things as a company
