Call Center Agent

1 week ago


Houston, United States SlingShot Connections Full time
Job DescriptionJob Description

Job Description

  • Handle incoming calls from customers, accurately record information, and update the database accordingly.
  • Conduct outbound calls to gather additional information such as email addresses and insurance details.
  • Engage with customers to discuss payment options and schedules in a clear and professional manner.
  • Perform skip tracing activities to research and locate customer information, including current addresses, phone numbers, and email addresses.
  • Skillfully de-escalate tense situations with customers through effective communication and problem-solving techniques, ensuring positive resolutions and maintaining customer satisfaction

Requirements:

  • Strong customer service skills with the ability to provide exceptional service to customers.
  • Excellent communication skills, both verbal and written.
  • Access to a Windows-based computer for data entry and communication purposes.
  • Bilingual proficiency in Spanish is a plus, but not required.
  • Must have at least 6 months of collections experience

 



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