Call Center Agent
1 week ago
Job Description
- Handle incoming calls from customers, accurately record information, and update the database accordingly.
- Conduct outbound calls to gather additional information such as email addresses and insurance details.
- Engage with customers to discuss payment options and schedules in a clear and professional manner.
- Perform skip tracing activities to research and locate customer information, including current addresses, phone numbers, and email addresses.
- Skillfully de-escalate tense situations with customers through effective communication and problem-solving techniques, ensuring positive resolutions and maintaining customer satisfaction
Requirements:
- Strong customer service skills with the ability to provide exceptional service to customers.
- Excellent communication skills, both verbal and written.
- Access to a Windows-based computer for data entry and communication purposes.
- Bilingual proficiency in Spanish is a plus, but not required.
- Must have at least 6 months of collections experience
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