Bilingual Dispatcher

1 week ago

Forest Park, United States Outer Image Delivery Full time
Job DescriptionJob Description

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

Responsibilities:
*Receive emergency and non-emergency calls and record significant information
*Address problems and requests by transmitting information or providing solutions
*Receive and dispatch orders for products or deliveries
*Prioritize calls according to urgency and importance
*Use phone and/or computer to send drivers or rescue drivers to appropriate locations.
*Monitor the route and status of field units to coordinate and prioritize their schedule.
*Provide field units with information about orders, traffic, obstacles and requirements
*Enter data in computer system and maintain logs and records of calls, activities and other information

Desired skills & training:
*Proven experience as dispatcher or relevant position
*Proficient in Microsoft Excel
*Fast typing with experience in data entry
*Knowledge of procedures and guideline for emergency situations
*Proficient in English and Spanish (oral and written)
*Outstanding organizational and multitasking abilities
*Active listener with excellent communication skills
*Sound judgement and critical thinking

Candidate must reside in or around Atlanta, GA.

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