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Call Center Representative/Canvasser

3 months ago

Enola, United States BITNER BROTHERS CONSTRUCTION INC Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Commission
  • Career Growth Opportunities 
Job SummaryWe are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING NO COLD CALLING 

Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • Previous experience as a Call Center Representative or in a similar role
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Highly organized with the ability to manage time effectively
  • Able bodied to canvas surrounding areas
  • Personable and compassionate