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Delivery Installing Coordinator
2 weeks ago
The ideal candidate will have strong organizational skills, be detail-oriented, and have experience in capacity planning, route sequencing, and customer relations. The Delivery and Install Coordinator will be responsible for managing and scheduling the daily operations of our field service & Install technicians to ensure efficient and timely service to our customers.
Duties and Responsibilities:
- Coordinate and schedule delivery and installs
- Develop and maintain daily schedules for technicians, including capacity planning and route sequencing
- Communicate with customers to schedule service/delivery/ install appointments, provide updates, and address any concerns or issues
- Collaborate with management and field service team to optimize scheduling processes and improve overall efficiency
- Utilize scheduling software to manage and track technician schedules, appointments, and service requests
- Provide excellent customer service by addressing inquiries, resolving conflicts, and maintaining positive relationships with customers
Qualifications:
- At least 2 years of experience in scheduling, capacity planning, and route sequencing
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Proficiency in scheduling software and Microsoft Office Suite
- Experience in customer relations and resolving customer concerns
- High school diploma or equivalent; additional education or certifications in scheduling or field service management is a plus
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