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Tier 2 Field Technician

4 months ago

Longwood, United States Seminole Office Solutions, Inc. Full time
Job DescriptionJob Description

About us

We have been serving the industry since 1984 and have made it our duty to provide other companies with the IT solutions they need for all of their business needs no matter what industry they are in.

Summary

Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems. Candidate is required to provide phone support, travel to Client sites, identify, troubleshoot, and resolve Client issues with courtesy and professionalism.

Job Overview:

To provide Tier 2 technical support in the maintenance and troubleshooting of critical systems, end-user devices, network technologies, printers and VOIP. Should have some practical experience working with Microsoft 365 Administration, Windows servers and desktops, terminal services, network equipment, RMM tools, technical support, and telephony/VoIP services. Position is full time with wages based on experience and certifications.

Primary responsibilities

  • Contributing to a workplace culture consistent with SemTech IT Solution’s mission, vision and values
  • Displaying strong inter-personal and communication skills to client satisfaction
  • Providing premier technical assistance and consulting to valued customers
  • Troubleshooting system and network issues through root-cause analysis and implementing solutions
  • Assuming other duties and projects as they arise
  • Responding to internal trouble ticket system requests and accurately documenting the path to resolution
  • Providing on-call support as part of a scheduled rotation with other team members
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Strong ability to manage many sites local and offsite backup/restores
  • Respond to queries over the phone or in person
  • Utilize tools to proactively maintain and monitor performance of our client’s networks
  • Respond to email messages for customers seeking help
  • Install, upgrade, and repair computer hardware and software
  • Create and maintain network documentation
  • Ability to manage multiple client site networks at once
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Run reports to determine malfunctions that continue to occur and remediate them
  • Ability to work independently, self-motivating
  • Strong organizational and time management skills. Ability to work independently as well as in a team environment.
  • Ability to support lower level Support Tiers with technical assistance when needed.
  • Ability to participate in on-call rotation or coordinate exchange of duties with co-workers

Experience

· 3yrs Experience Working with Windows Server 2012-2022

· Experience with Office 365/Azure AD experience (installation, management, migration)

· Experience in installing, configuring and troubleshooting Firewalls, Switches, and Wireless Devices preferred.

· Experience with modern Layered Backup solutions and Disaster Recovery experience a plus.

· Working knowledge of Active Directory, DNS, DHCP, and other server roles

· Experience in installing/trouble shooting VoIP Phones a plus

· Experience with troubleshooting hardware such as desktops, monitors, peripherals.

Education

  • High School Diploma or equivalent required
  • MCSE/MCITP/MCSA preferred.
  • Network +, A+, Security + or similar preferred

What we look for in our employees:

  • Strong Network management and leadership
  • Outstanding ability to resolve complex network issues in a timely manner.
  • Ability to be part of the whole team and lift up others around you.
  • Driven to keep learning and building skills.