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Automotive Service Writer Advisor

2 months ago

Green Bay, United States STL Staffing Full time
Job DescriptionJob Description

*Direct Hire

Service Writer Job Description

Do you have experience working in a service or coordinator type role in the trucking or automotive industries? Do you have a solid understanding of tractor, trailer and/or auto maintenance and repairs? Are you an outstanding customer service professional with the ability to learn quickly? If that sounds like you. We are looking for you to be on OUR Team Our successful candidate for this role will have experience working in a service/coordinator position in trucking or automotive. Candidates with outstanding customer service skills and who have the ability to learn quickly will thrive in the role. The job duties of a Service Advisor will include: Greeting customers and scheduling service appointments. Writing service orders and descriptions of problems and repairs. Translating customers' repair problems into standard repair terminology. Explaining repairs to customers. 

Responsibilities: 
• Maintain open communication with customers and service center personnel at the counter and on the phone 
• Listen to the customers’ description of symptoms and clarify description of problem stated. 
• Review equipment past history as required. 
• Discuss service requests and when the equipment is needed by. • Administer shop planning and scheduling of work; assign work to technicians. 
• Get approval to proceed with the repairs and open the Repair Order. 
• Monitor the repair work to determine if the repairs will be completed by the time promised; contact the customer if delays are expected. 
• Update the computer and verify the work requested/experienced/approved was completed before the customer returns. Update some customers’ computer systems. 
• Know capacity hours and billed hours daily; work with the shop foreman to call customer contacts to fill demand hours and fill the backlog of work. 
• Understand and be able to process warranty work. 
• Have a quality focus and work on continuous improvement. 
• Help with parts and any other support areas as needed. 
• Coordinate the service center activities with others in the shop foreman’s absence. 
• Adapt to changing technology and needs of our customers 

Requirements: 

*background in the trucking industry 
• Minimum of three years of experience in a high transaction environment • Great organizational skills and the ability to multi task 
• Strong customer service skills 
• Solid computer skills with the ability to quickly learn and use new applications/software • The ability to listen to customers and problem solve to find the solutions 
• A team player mentality 
• Excellent interpersonal and communication skills to interact with customers, vendors and service center personnel 
• The ability to learn the technical aspects of the work and assist with the parts area when necessary 
• A commitment to developing continuous improvement ideas to positively impact the business 


We offer competitive wages and opportunities for advancement: 
• A clean, safe working environment 
• Health, dental and vision insurance (One of the best insurance policies you will see.) 
• 401(k) Plan 
• Annual safety shoe allowance

Company DescriptionSTL has 30+ years of experience helping job seekers just like you

We have access to many of those jobs right now, available at any sized business, in multiple industries.

If you don't find your perfect match here, our recruiters can research the best possible matches to help you find employment quickly.Company DescriptionSTL has 30+ years of experience helping job seekers just like you\r
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We have access to many of those jobs right now, available at any sized business, in multiple industries.\r
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If you don't find your perfect match here, our recruiters can research the best possible matches to help you find employment quickly.