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Service Technician

3 months ago

Knoxville, United States Groundworks Full time
Job DescriptionJob Description

AFS, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.

We're hiring Service Technicians (Service Sales) in Knoxville TN. The Service Technician is an integral part of the customer experience after their initial installation. Service Technicians travel to our customer's home in a company-provided vehicle to inspect and service preexisting equipment installed by Groundworks. The Service Technician drives sales from existing customers by recommending additional foundation repair, crawlspace encapsulation, basement waterproofing, and concrete lifting products as necessary. Groundworks provides qualified, high-quality warm sales lead appointments, there is no cold calling required


What we provide for our Service Technicians:

  • Bi-weekly Pay & Sales Commission - Many earn $120k+ (based on prior experience and ability to navigate the sales process)

  • Company-provided Vehicle & Gas Card

  • Company-sponsored certification programs & career development

  • Advanced leadership training opportunities - we promote from within 90% of the time

  • Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) retirement program with a company match, 2 weeks paid time off & 6 holidays.

  • Employee Ownership Program

  • Full-time non-seasonal work, we work year-round

  • Competitive and rewarding, family-oriented culture.

Job Responsibilities:

  • Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability.

  • Travel to a customer’s home on a pre-set appointment using a company vehicle.

  • Build long-term relationships with customers and professionally represent Groundworks.

  • Recommends additional products and services to enhance or improve original installation or remedy a potential issue, by following the sales process.

  • Perform yearly maintenance visits, examining work previously completed.

  • Perform reactive service appointments, diagnose, and fix any issues.

  • Install the additional products purchased by the customer as necessary.

  • Adhere to safety/health regulations and procedures when carrying out construction operations.

  • Examines work done by the company and determines potential warranty or non-warranty work.

  • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager.

What is required to join our team as a Service Technician:

  • One or more years of proven commission-driven sales experience required.

  • Construction/Home Improvement experience preferred.

  • Proven customer relations experience, with in-home services preferred.

  • Skill in operating construction equipment and/or power tools preferred.

  • Experienced in troubleshooting and problem-solving.

  • Comfortable working in confined spaces (Service Technicians regularly inspect Crawlspaces).

  • High school diploma or GED preferred or equivalent experience.

  • At least one year of sales experience is preferred.

  • A valid, non-restrictive Driver's License is required.

Company DescriptionOur Tribe

As the nation’s largest privately held foundation services company, we do things differently than the typical contractor. We live up to our word and the exceptional service our customers have come to expect from us. It’s the Groundworks difference.

Our strength does not lie in our numbers, but in our people and their experience and expertise. We are a nationwide family of visionaries who put our customers first and set out to accomplish what no other foundation repair company has ever accomplished before.

Today, with more than 5000 employees in 61 locations, Groundworks is the nation’s leading and fastest-growing foundation services company. The combined companies have helped over 1 million homeowners protect and repair their most valuable asset, their home.Company DescriptionOur Tribe\r
\r
As the nation’s largest privately held foundation services company, we do things differently than the typical contractor. We live up to our word and the exceptional service our customers have come to expect from us. It’s the Groundworks difference.\r
\r
Our strength does not lie in our numbers, but in our people and their experience and expertise. We are a nationwide family of visionaries who put our customers first and set out to accomplish what no other foundation repair company has ever accomplished before.\r
\r
Today, with more than 5000 employees in 61 locations, Groundworks is the nation’s leading and fastest-growing foundation services company. The combined companies have helped over 1 million homeowners protect and repair their most valuable asset, their home.