Sr. Operational Customer Service Representative

2 months ago

Rowland Heights, United States Honour Lane Logistics Inc. USA Full time
Job DescriptionJob DescriptionJob description

Your Role Responsibilities include but are not limited :

  • Manage the end-to-end coordination of ocean LCL/FCL & air shipments, overseeing the entire process from booking at origins to final delivery, covering ocean, air, and domestic shipments. 
  • Maintain effective and clear communication with origin teams, SSL, Airlines, and customers, providing them with detailed shipping information, pricing, and updates. 
  • Implement meticulous shipment tracking and monitoring procedures, ensuring customers are consistent informed about the progress of their shipments. 
  • Prepare and process the necessary documentation required for efficient customs clearance, which includes commercial invoices, packing lists, and bills of lading. 
  • Facilitate a seamless post-destination follow-up process to ensure timely cargo release and expedited delivery. 
  • Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays. 
  • Coordinate export booking confirmations, submit AES filings, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines. 
  • Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence. 
  • Collaborate closely with vendors, truckers, and customers to deliver innovative freight solutions and a superior level of customer service. 
  • Formulate and uphold standard operating procedures (SOPs) for new customers. 
  • Fulfill any additional duties or responsibilities as assigned to contribute to the overall success of the team and organization. 

Experience:
  • Prefer 2+ years of international freight forwarding experience with ocean.
  • Bilingual Chinese /English.
  • Understanding and following policies and procedures.
  • Tracking and tracing basic shipments or product.
  • Understanding of providers, carriers and services in related supply chain environments.
  • Communicating potential concerns or delays.
  • Operating in a fast pace and changing environment.
  • Operating in both a team and individual contributor environment.
  • Communicating with co-workers to provide and receive direction.
  • Preparing basic reports, queries, and operational information.
  • Must be able to read, write, and speak English fluently.
  • Strong organizational skills with the ability to prioritize tasks effectively
  • Proficient in using Microsoft Office (Word, Excel, PowerPoint), and other office software

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