Automotive Service Advisor
3 months ago
Vance Auto Group - Woodward is a family business and takes great pride in our honest and trustworthy approach to automotive sales & service. Vance Auto Group is seeking an Automotive Service Advisor.
The Service Advisor serves as the primary point of contact for all automotive service and repair matters. The Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate automotive service visit, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.
The Automotive Service Advisor must have an unrestricted driver's license, clean driving record, a strong mechanical aptitude, and two years of automotive service associate experience preferred.
RESPONSIBILITIES:
- Meet/greet customers in person or on phone
- Arrange prompt and accurate diagnosis of reported automotive related problem
- Make best-value repair recommendations based upon nature of the problem
- Manage delivery of required vehicle repair by successfully setting and managing customer expectations
- Maintain documentation, including PO, invoices, work orders, reports, etc.
- Enforce / follow organizational safety standards
- Ensure appropriate parts are obtained for required vehicle repairs
- Promote / showcase the repair facility
- Take ownership and accept accountability for delivering outstanding service levels
QUALIFICATIONS:
- High school or equivalent
- Two years experience in the field preferred
- Driver's License
Company DescriptionVance Auto Group has been serving Oklahoma residents for over 40 years and has 9 full-service dealerships to accommodate our customers. We carry and service domestic brands such as Ford, Lincoln, Chevy, Buick, GMC, Chrysler, Dodge, Jeep, Ram and Wagoneer across our dealerships in Guthrie, Miami and Woodward, OK. We are always searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that your skills would be a valuable asset to our company, then we want to get to know youCompany DescriptionVance Auto Group has been serving Oklahoma residents for over 40 years and has 9 full-service dealerships to accommodate our customers. We carry and service domestic brands such as Ford, Lincoln, Chevy, Buick, GMC, Chrysler, Dodge, Jeep, Ram and Wagoneer across our dealerships in Guthrie, Miami and Woodward, OK. We are always searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that your skills would be a valuable asset to our company, then we want to get to know you
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