Telephone Triage Nurse

2 weeks ago


Savannah, United States Chatham Orthopaedic Associates Full time
Job DescriptionJob Description

Responsibilities:

  1. Patient Assessment:
    • Conduct thorough assessments of patient symptoms and complaints via telephone.
    • Gather relevant medical history, including orthopedic conditions, surgeries, and medications.
    • Use clinical judgment to determine the urgency of patient concerns.
  2. Triage and Decision-Making:
    • Provide evidence-based advice to patients regarding self-care, home remedies, and when to seek immediate medical attention.
    • Collaborate with physicians, physician assistants, and other healthcare professionals to determine appropriate next steps.
    • Prioritize calls based on severity and urgency.
  3. Documentation:
    • Accurately document patient interactions, including symptoms, advice given, and recommended follow-up.
    • Maintain electronic health records (EHR) with attention to detail and confidentiality.
  4. Patient Education:
    • Educate patients on orthopedic conditions, treatment options, and preventive measures.
    • Explain post-operative instructions, wound care, and rehabilitation protocols as required under the direction of the provider.
  5. Coordination:
    • Schedule appointments for patients requiring in-person evaluation.
    • Coordinate referrals to specialists, imaging centers, or physical therapy.
    • Communicate with other healthcare providers to ensure continuity of care.
  6. Quality Assurance:
    • Participate in quality improvement initiatives related to telephone triage services.
    • Stay updated on evidence-based guidelines and best practices in orthopedics.

Qualifications:

  • LPN License in the state of Georgia or Certified Medical Assistant
  • Orthopedic Experience: Previous experience in orthopedics or a related field preferred.
  • Strong Communication Skills: Ability to convey complex medical information clearly and empathetically.
  • Critical Thinking: Assess patient needs and make informed decisions promptly.
  • Computer Literacy: Proficiency in using Athena and other software tools.
  • Compassion and Patience: Handle patient concerns with empathy and professionalism.
Company DescriptionOrthopaedic Surgical practiceCompany DescriptionOrthopaedic Surgical practice
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