Telephone Triage Nurse
2 weeks ago
Responsibilities:
- Patient Assessment:
- Conduct thorough assessments of patient symptoms and complaints via telephone.
- Gather relevant medical history, including orthopedic conditions, surgeries, and medications.
- Use clinical judgment to determine the urgency of patient concerns.
- Triage and Decision-Making:
- Provide evidence-based advice to patients regarding self-care, home remedies, and when to seek immediate medical attention.
- Collaborate with physicians, physician assistants, and other healthcare professionals to determine appropriate next steps.
- Prioritize calls based on severity and urgency.
- Documentation:
- Accurately document patient interactions, including symptoms, advice given, and recommended follow-up.
- Maintain electronic health records (EHR) with attention to detail and confidentiality.
- Patient Education:
- Educate patients on orthopedic conditions, treatment options, and preventive measures.
- Explain post-operative instructions, wound care, and rehabilitation protocols as required under the direction of the provider.
- Coordination:
- Schedule appointments for patients requiring in-person evaluation.
- Coordinate referrals to specialists, imaging centers, or physical therapy.
- Communicate with other healthcare providers to ensure continuity of care.
- Quality Assurance:
- Participate in quality improvement initiatives related to telephone triage services.
- Stay updated on evidence-based guidelines and best practices in orthopedics.
Qualifications:
- LPN License in the state of Georgia or Certified Medical Assistant
- Orthopedic Experience: Previous experience in orthopedics or a related field preferred.
- Strong Communication Skills: Ability to convey complex medical information clearly and empathetically.
- Critical Thinking: Assess patient needs and make informed decisions promptly.
- Computer Literacy: Proficiency in using Athena and other software tools.
- Compassion and Patience: Handle patient concerns with empathy and professionalism.
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