Hotel Front Desk Supervisor
1 month ago
We are seeking a Hotel Front Desk Supervisor to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Lead a team of Front Desk agents
- Supervisory duties include: scheduling, placing orders, training agents, enrolling new rewards members, checking credit limits and other duties as assigned.
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
- Opera PMS experience a plus
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Front Desk Agent/receptionist
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