Central Scheduler I

The Central Scheduler will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail oriented in understanding the specific scheduling needs for each OD and practice location. Excellence in customer service and relations is essential.

• Schedules all patients for optical procedures and exams including specialty testing.
• Ensures the prevention of double-booking procedures by the identification of available time increments as defined by the practice location and attending OD.
• Scheduler will cancel patient appointments and will re-schedule as required.
• Provides accurate instructions to prepare patients for the examination or procedure.
• Maximizes efficiency of and minimize gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by OD and location.
• Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
• Maintains regular in-person attendance
• All other duties as assigned

Qualifications

• High school graduate or GED required
• A minimum of one year of experience in a business office and/or physician’s office with medical terminology knowledge through coursework or experience is preferred.
• Strong verbal and written communication skills
• Experience in customer service