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$19/hr Medical Call Center Agent

1 month ago

Woodland Park, United States Paramount Staffing LLC Full time
Job DescriptionJob DescriptionAttention all medical professionals

We are seeking a full-time In-Office Medical Call Center Representative in Woodland Park, NJ. The ideal candidate will have previous experience working in a physician or medical office and be dedicated to providing top-notch care to patients. If you're qualified and interested, please see the details below and apply.

Job Title: Medical Call Center Agent (Call Center Representative)
Location/Employment Type: Onsite Office located in Woodland Park, NJ
Pay: $19/hour (Paid Weekly)
Schedule Availability: Monday through Friday 9:00 AM to 5:00 PM with some flexibility needed

Medical Call Center Representative Responsibilities:
  • Schedule office appointments for multiple providers
  • Troubleshoot and resolve patient issues by redirecting the phone call to the appropriate physician's office or documenting the information through the computer.
  • Be knowledgeable of differences between participating and non-participating insurance to effectively communicate patient out-of-pocket responsibility.
  • Navigate multiple sites to check insurance eligibility (i.e. NaviNet, Availity, United Healthcare Link, eTactics, etc.)
  • Document all interactions to include persons contacted and pertinent phone conversations.
  • Create a positive impression through effective telephone skills.
  • Perform all other duties as assigned.

Medical Call Center Representative Requirements:
  • Must have obtained high school diploma or GED
  • 2+ years working in a physician and/or medical office.
  • Experience speaking with patients and verifying insurance coverage is a MUST
  • Proficiency with Microsoft Office (Word, Outlook, Internet Explorer) and experience working with an EMR.
  • Ability to communicate with internal and external members effectively
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's, using units of American money and weight measurement, volume, and distance.
  • Proficiency with Microsoft Office (Word, Outlook, Internet Explorer) and experience working with an EMR.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


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